Patient Care Coordinator

HSS

. Answers phones and greets patients courteously, clearly, and efficiently .

Posted 9/29/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $27 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, electronic medical records management, and effective communication within a healthcare setting. Proficient in coordinating referrals, managing billing processes, and providing exceptional customer service.

Highest-signal resume keywords

Healthcare/Medical Secretary ExperienceElectronic Medical Records ManagementPatient Scheduling CoordinationStrong Customer Service OrientationExcellent Verbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingBilling ProcessesDocumentation in Patient ChartsAuthorization ManagementProblem-Solving SkillsDetail-OrientedMultitaskingOrganizational SkillsKnowledge of Healthcare RegulationsAbility to Follow Directions

Soft Skills

Strong Customer Service SkillsTeam CollaborationPositive AttitudeEffective CommunicationAbility to Escalate Issues

Tools & Technologies

EPICMicrosoft OfficeElectronic Medical Records SystemsPhonesScannersCopiersPrinters

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare IndustryHealth InsuranceOSHA Category 3 Work Classification

About the role

Key responsibilities & impact

Answers phones and greets patients courteously, clearly, and efficiently
Communicates with patients via phone, email, or in person regarding appointments, instructions, and follow-ups
Handles patient concerns and escalates issues to administrative manager or clinical staff when necessary
Schedules appointments and ancillary services according to provider protocols
Coordinates referral processes
Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization, and verifies pre-testing and documentation
Manages check-out processes and facilitates patient payments, copayments, and outstanding balance collections
Obtains authorizations and follows up with appropriate teams
Collects patient information for timely billing
Documents in patient charts and communicates with physicians and clinical teams
Scans patient records according to hospital guidelines
Uses electronic medical records, scheduling, billing, and Microsoft Office systems
Operates phones, scanners, copiers, printers, and other front-desk technology
Learns and adapts to new systems, policies, and technologies
Prioritizes workload to meet patient and departmental needs
Resolves issues, assists colleagues, and supports team productivity
Covers the Office Manager role during absences
Assists with training and covering support staff as needed

Requirements

What you’ll need

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
2 years of Healthcare/Medical-Medical Secretary experience
Excellent verbal and written communication skills
Strong customer service orientation
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills
Knowledge of healthcare industry including regulations and health insurance
Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs)
OSHA Category 3 work classification

Benefits

Comp & perks

Additional benefits consistent with the role