Patient Care Coordinator

HSS

. Answer phones and greet patients courteously, clearly, and efficiently .

Posted 9/24/2026full-timeWestport • Connecticut • United StatesJuniorMid-Level💰 $27 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while managing patient interactions, scheduling, and documentation in a healthcare setting. Proficient in using electronic medical records and billing systems, with a focus on customer service and teamwork.

Highest-signal resume keywords

Healthcare/Medical Secretary ExperienceElectronic Medical Records (EPIC)Customer Service OrientationStrong Verbal And Written Communication SkillsOrganizational And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingDocumentationBillingPatient Chart ManagementPre-Authorization ProcessesMedical TerminologyTime-Of-Service PaymentsReferral CoordinationCheck-Out ProcessesMultitasking

Soft Skills

Customer Service SkillsTeam CollaborationDetail-OrientedAbility To Follow DirectionsProblem-Solving

Tools & Technologies

Microsoft OfficeFront-Desk TechnologyElectronic Medical RecordsScheduling SoftwareBilling Systems

Certifications & Qualifications

High School Diploma Or Equivalent (G.E.D.)

Industry Keywords

Healthcare IndustryHealth Insurance RegulationsOSHA Category 3 Work ClassificationPatient CareSurgical Scheduling

About the role

Key responsibilities & impact

Answer phones and greet patients courteously, clearly, and efficiently
Communicate with patients by phone, email, and in person regarding appointments, instructions, and follow-ups
Handle patient concerns calmly and escalate them to administrative managers or clinical staff when necessary
Schedule appointments and ancillary services according to provider protocols
Coordinate referral processes
Coordinate surgical scheduling dates, enter them into EPIC, and ensure pre-authorization, pre-testing, and documentation are complete
Manage check-out processes and facilitate time-of-service payments, copayments, and outstanding balance collections
Obtain authorizations and follow up on their status through completion
Collect patient information to support timely billing
Document accurately in patient charts and scan records according to hospital guidelines
Use electronic medical records, scheduling, billing, Microsoft Office, and front-desk technology
Prioritize workload, resolve issues, assist colleagues, and support team productivity
Cover the Office Manager’s lead responsibilities during absences
Assist with training and covering support staff as needed

Requirements

What you’ll need

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
Minimum 2 years of healthcare/medical secretary experience
Excellent verbal and written communication skills
Strong customer service orientation
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team
Detail-oriented
Ability to escalate issues appropriately
Strong computer skills
Knowledge of healthcare industry including regulations and health insurance
Experience with Epic preferred
Familiarity with medical terminology preferred
Ability to continuously stand/walk or lift/handle/carry 20 to 50 lbs
OSHA Category 3 work classification

Benefits

Comp & perks

Additional benefits consistent with the role