Patient Care Coordinator

HSS

. Provide comprehensive administrative support to an HSS physician practice .

Posted 10/14/2026full-timeUnited StatesJuniorMid-Level💰 $27 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative support capabilities in a healthcare setting, including scheduling, patient management, and insurance verification. Proficient in using Epic and Microsoft Office while maintaining exceptional customer service and communication skills.

Highest-signal resume keywords

Healthcare AdministrationEpic ExperiencePatient SchedulingInsurance VerificationCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Appointment SchedulingInsurance Pre-CertificationChart PreparationMedical Billing LiaisonDocument ManagementWorkflow PrioritizationProblem-SolvingMultitaskingMedical TerminologyOffice Equipment Operation

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTeam CollaborationDetail-Oriented

Tools & Technologies

EpicMicrosoft OfficePhonesScannersCopiersPrinters

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare IndustryMedical SecretaryPatient CareHealth Insurance RegulationsOSHA Category 3

About the role

Key responsibilities & impact

Provide comprehensive administrative support to an HSS physician practice
Arrange meetings and conferences
Develop processes to maximize office resources and equipment
Anticipate patient and physician needs
Triage calls and patient inquiries
Schedule patient appointments and procedures
Verify medical insurance
Collect patient payments
Obtain insurance pre-certifications and authorizations
File and prepare charts
Liaise with the billing company
Answer phones and greet patients courteously
Coordinate referrals, ancillary services, and surgical scheduling
Enter surgical dates into Epic and ensure pre-authorization, pre-testing, and documentation are complete
Manage checkout and payment collection processes
Document in patient charts and scan patient records
Use scheduling, billing, Microsoft Office, phones, scanners, copiers, printers, and other front-desk technology
Prioritize workflow, resolve issues, assist colleagues, and support team productivity
Cover for the Office Manager and train or cover support staff as needed

Requirements

What you’ll need

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
2 years of healthcare/medical-medical secretary experience
Excellent verbal and written communication skills
Strong customer service orientation
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team
Detail-oriented
Ability to escalate issues appropriately
Strong computer skills
Knowledge of healthcare industry including regulations and health insurance
Experience with Epic preferred
Familiarity with medical terminology preferred
Ability to continuously stand/walk or lift/handle/carry material or equipment weighing 20 to 50 lbs.
OSHA Category 3 work environment

Benefits

Comp & perks

Additional benefits consistent with the role