Patient Care Coordinator

HSS

. Answer phones and greet patients courteously, clearly, and efficiently .

Posted 10/15/2026full-timeWestport • New York • United StatesJuniorMid-Level💰 $27 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing patient interactions, scheduling, and documentation in a healthcare setting. Proficient in using electronic medical records and billing systems, with a solid understanding of healthcare regulations and insurance processes.

Highest-signal resume keywords

Healthcare/Medical Secretary ExperienceEpic ProficiencyExcellent Verbal And Written Communication SkillsStrong Customer Service OrientationOrganizational And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Medical RecordsSchedulingBillingMedical TerminologyDocumentationAppointment SchedulingPre-AuthorizationPatient Chart ManagementReferral CoordinationCheck-Out Processes

Soft Skills

Customer Service SkillsAbility To MultitaskDetail-OrientedPositive AttitudeTeam Collaboration

Tools & Technologies

Microsoft OfficePhonesScannersCopiersPrinters

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Healthcare IndustryHealth InsuranceOSHA Category 3Patient CareRegulations

About the role

Key responsibilities & impact

Answer phones and greet patients courteously, clearly, and efficiently
Communicate with patients regarding appointments, instructions, and follow-ups via phone, email, or in person
Handle patient concerns calmly and escalate concerns to administrative managers or clinical staff when necessary
Schedule appointments and ancillary services according to provider protocols
Coordinate referral processes
Coordinate surgical scheduling dates, enter them into Epic, ensure pre-authorization within required timelines, and verify pre-testing and documentation
Manage check-out processes, including collecting copayments and outstanding balances as needed
Obtain authorizations and follow up with appropriate teams through completion
Collect patient information to ensure timely billing
Document accurately in patient charts and scan patient records according to hospital guidelines
Use electronic medical records, scheduling, billing, and Microsoft Office systems
Operate phones, scanners, copiers, printers, and other front-desk technology
Learn and adapt to new systems, policies, and technologies
Prioritize tasks and manage workload to meet patient and departmental goals
Resolve issues and assist colleagues
Cover the Office Manager’s lead responsibilities during time off
Assist with training and cover support staff as needed

Requirements

What you’ll need

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
Minimum 2 years of healthcare/medical secretary experience
Excellent verbal and written communication skills
Strong customer service orientation
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills
Knowledge of healthcare industry including regulations and health insurance
Experience with Epic preferred
Familiarity with medical terminology preferred
Ability to continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs)
OSHA Category 3 work classification

Benefits

Comp & perks

Additional benefits consistent with the role