Patient Care Coordinator

HSS

. Answer phones and greet patients courteously, clearly, and efficiently .

Posted 10/26/2026full-timeStamford • Connecticut • United StatesJuniorMid-Level💰 $27 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication, appointment scheduling, and electronic medical records management. Proficient in handling patient concerns and ensuring compliance with healthcare regulations and billing processes.

Highest-signal resume keywords

Healthcare/Medical Secretary ExperienceElectronic Medical Records ManagementAppointment SchedulingCustomer Service OrientationStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient DocumentationBilling ProcessesPre-Authorization ManagementMedical TerminologyProblem-SolvingMultitaskingDetail-OrientedFollow-Up ProceduresTime-of-Service Payments

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationTeam CollaborationCustomer Service SkillsAbility to Escalate Issues

Tools & Technologies

EPICMicrosoft OfficeFront-Desk TechnologyElectronic Medical Records

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare IndustryHealth Insurance RegulationsPatient CareReferral ProcessesSurgical Scheduling

About the role

Key responsibilities & impact

Answer phones and greet patients courteously, clearly, and efficiently
Communicate with patients regarding appointments, instructions, and follow-ups via phone, email, or in person
Handle patient concerns and escalate them to administrative managers or clinical staff when necessary
Schedule appointments and ancillary services according to provider protocols
Coordinate referral processes
Coordinate surgical scheduling dates, enter them into EPIC, and ensure pre-authorization, pre-testing, and documentation are complete
Manage check-out processes and facilitate time-of-service payments, copayments, and outstanding balance collections
Obtain authorizations and follow up on their status through completion
Collect patient information for timely billing
Document appropriately in patient charts and scan patient records according to hospital guidelines
Use electronic medical records, scheduling, billing, Microsoft Office, and front-desk technology
Prioritize workload, resolve issues, assist colleagues, and support team productivity
Cover the Office Manager role during absences
Assist with training and covering support staff as needed

Requirements

What you’ll need

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
2 years of healthcare/medical-medical secretary experience
Excellent verbal and written communication skills
Strong customer service orientation
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team
Detail-oriented
Ability to escalate issues appropriately
Strong computer skills
Knowledge of healthcare industry including regulations and health insurance
Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs.)
Experience with Epic preferred
Familiarity with medical terminology preferred