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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, coordination of referrals, and management of electronic medical records. Proficient in customer service and communication, ensuring efficient patient interactions and adherence to healthcare regulations.
Highest-signal resume keywords
Patient SchedulingElectronic Medical Records (EPIC)Customer Service OrientationHealthcare Regulations KnowledgeOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Chart DocumentationAppointment SchedulingBilling ProcessesMedical TerminologyPre-Authorization CoordinationTime-of-Service PaymentsReferral CoordinationProblem-SolvingMultitaskingDetail-Oriented
Soft Skills
Verbal CommunicationWritten CommunicationTeam CollaborationPositive AttitudeInitiative
Tools & Technologies
Microsoft OfficePhone SystemsScannersCopiersPrinters
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
HealthcareMedical SecretaryOSHA Category 3Health Insurance
About the role
Key responsibilities & impact- Answers phones and greets patients courteously, clearly, and efficiently
- Communicates with patients via phone, email, or in person regarding appointments, instructions, and follow-ups
- Handles patient concerns and escalates concerns to administrative manager or clinical staff when necessary
- Schedules appointments and ancillary services according to provider protocols
- Coordinates referral processes
- Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms pre-testing and documentation are complete
- Coordinates with administrative staff and clinical teams to ensure smooth patient flow
- Manages check-out processes and facilitates time-of-service payments, copayment, and outstanding balance collections as needed
- Obtains authorizations and follows up with appropriate teams through completion
- Collects patient information to ensure timely billing
- Documents in patient charts and interacts with physicians and clinical teams using appropriate written communication
- Scans patient records according to hospital guidelines
- Uses electronic medical records, scheduling, billing, and Microsoft Office software
- Operates phone systems, scanners, copiers, printers, and other front-desk technology
- Learns and adapts to new systems, policies, and technologies
- Prioritizes tasks and manages workload to meet patient and departmental goals
- Takes initiative to resolve issues and assist colleagues
- Fulfills a lead role when covering for the Office Manager
- Assists with training and covering support staff as needed
Requirements
What you’ll need- High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
- Minimum 2 years of experience in Healthcare/Medical-Medical Secretary
- Excellent verbal and written communication skills
- Strong customer service orientation
- Superior written and oral communication skills
- Exceptional customer service skills
- Ability to follow through with tasks to completion
- Strong organizational and problem-solving skills
- Ability to multitask in a fast paced environment
- Ability to effectively and accurately follow directions or instructions
- Ability to work collaboratively as part of a team; offers to help coworkers when needed
- Detail-oriented
- Ability to escalate issues appropriately
- Consistently displays a positive attitude towards one’s work and work environment
- Strong computer skills
- Knowledge of healthcare industry including regulations and health insurance
- Experience with Epic preferred
- Familiarity with medical terminology, preferred
- Ability to continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs)
- OSHA Category 3 work classification