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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient scheduling, surgical authorizations, and EMR documentation while ensuring effective communication among healthcare professionals and patients. Proficient in utilizing the EPIC system for scheduling and maintaining accurate patient records.
Highest-signal resume keywords
Patient SchedulingSurgical Authorization ManagementEMR DocumentationCommunication FacilitationIndependent Task Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Triage Phone CallsSchedule AppointmentsManage ReferralsCreate Patient ChartsScan Medical RecordsObtain Surgical AuthorizationsPre-Surgical Documentation KnowledgeUse of Double IdentifiersEPIC Calendar ManagementFollow-Up Coordination
Soft Skills
Professional CommunicationEfficient Task ExecutionIndependent Work
Tools & Technologies
EPIC System
Industry Keywords
Patient InquiriesSurgical ProceduresDiagnostic ProceduresInsurance AuthorizationsPre-Testing Requirements
About the role
Key responsibilities & impact- Triage phone calls and patient inquiries
- Retrieve voicemail and EMR messages and return them by the end of the business day
- Schedule new visits, follow-ups, and post-operative appointments
- Confirm patient appointments by email and telephone
- Schedule surgeries and ancillary tests as directed by physicians or office managers
- Place surgical dates in the EPIC calendar and schedule procedures promptly
- Coordinate surgical authorizations and ensure pre-surgical documentation and testing are complete
- Manage referrals and insurance authorizations for diagnostic procedures
- Create, scan, file, and prepare patient charts
- Scan medical records into patient EMR accounts
- Facilitate communication between physicians, hospital departments, department management, and patients
- Complete assigned tasks independently with minimal supervision
Requirements
What you’ll need- Ability to triage phone calls and patient inquiries professionally and efficiently
- Ability to retrieve and return voicemail and EMR messages by the end of the business day
- Ability to schedule new visits, follow-ups, and post-operative appointments
- Ability to confirm patient appointments by email and telephone
- Ability to schedule surgeries and ancillary tests as directed
- Ability to place surgical dates in the EPIC calendar promptly
- Ability to obtain surgical authorizations one month before surgery, excluding urgent add-on cases
- Ability to ensure required documentation and pre-testing are completed, obtained, and reviewed before surgery
- Knowledge of required pre-surgical documentation, including medical clearances, EKGs, cardiology work-ups, and pulmonary tests
- Ability to use double identifiers on surgical chart documentation
- Ability to manage referrals and insurance authorizations for diagnostic procedures within two business days unless urgent
- Ability to create, scan, file, and prepare patient charts
- Ability to scan medical records into individual EMR accounts according to scanning guidelines
- Ability to facilitate communication among physicians, hospital departments, department management, and patients
- Ability to work independently with minimal supervision
Benefits
Comp & perks- Additional benefits consistent with the role
- Supportive and inclusive work environment
- Opportunities for growth and success