Business and Oversight Manager

HUB24 Limited

. Support delivery of the Trustee Business Plan and SPS 515 strategy through oversight and assurance of material service providers .

Posted 9/21/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in governance, risk management, and compliance within an APRA-regulated environment, with strong analytical and reporting skills to support oversight and assurance activities. Capable of building stakeholder relationships and managing competing priorities while ensuring adherence to regulatory obligations and continuous improvement initiatives.

Highest-signal resume keywords

Governance OversightRisk ManagementStakeholder ManagementRegulatory ComplianceAnalytical Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Provider ManagementMember Outcomes AssessmentControl Effectiveness AssessmentIncident MonitoringRemediation TrackingData AnalysisAudit ReviewCompliance ReportingContinuous Improvement InitiativesOperational Risk Frameworks

Soft Skills

Excellent Communication SkillsStrong Attention to DetailJudgement and DiscretionAdaptabilityTeam Collaboration

Certifications & Qualifications

Relevant Tertiary Qualifications in Business, Commerce, Law, Finance, Risk, or Governance

Industry Keywords

SPS 515CPS 230APRA-Regulated EnvironmentTrustee GovernanceProduct GovernanceOperational RiskMember CommunicationsService-Level ReportingCompliance ObligationsTrustee Decision-Making

About the role

Key responsibilities & impact

Support delivery of the Trustee Business Plan and SPS 515 strategy through oversight and assurance of material service providers
Support independent oversight and assurance to the Trustee Board on governance requirements, processes, accountabilities, controls and escalation
Develop and maintain evidence, analysis and reporting for SPS 515 member outcomes assessments
Coordinate inputs from service providers and internal stakeholders
Analyse service provider reporting, member outcome metrics and assurance results to identify trends, gaps and risks
Prepare reports and papers for management and trustee committees
Conduct desktop and deep-dive reviews of material service providers covering performance, controls and compliance
Support CPS 230 and ORFR obligations by monitoring incidents, continuity and disaster recovery testing, control weaknesses and remediation
Review service-level reporting, member outcomes assessments, incidents, audits, complaints and assurance outcomes
Track remediation and escalate overdue or ineffective management actions
Support product governance reviews against DDO, RIC and TMD obligations
Contribute oversight insights, assurance outcomes and findings to governance forums and trustee decision-making
Review controls and processes supporting member communications and disclosures, issue resolution and communication-related incident reporting

Requirements

What you’ll need

Excellent written and verbal communication skills, with the ability to prepare high-quality papers, oversight findings and recommendations for management, trustee committees and service providers
Strong stakeholder management skills, with the ability to build constructive relationships, influence outcomes, provide appropriate challenge and engage confidently with senior leaders, risk and compliance teams and service providers
Relevant tertiary qualifications in business, commerce, law, finance, risk, governance or a related discipline
Demonstrated experience in superannuation, trustee office, risk, governance, oversight, audit or service provider management, ideally within an APRA-regulated environment
Sound knowledge of relevant prudential and regulatory obligations, including SPS 515, CPS 230, operational risk frameworks, member outcomes and product governance requirements
Strong analytical, reporting and issue management skills, with the ability to interpret service provider data, assess control effectiveness and support remediation and continuous improvement initiatives
Sound judgement, discretion and integrity, with the confidence to assess issues, challenge service providers and support trustee decision-making
Highly organised with strong attention to detail and the ability to manage competing priorities in a complex, regulated environment
Resilient, adaptable and proactive, with the ability to respond effectively to change, incidents and emerging risks while maintaining a focus on member outcomes
A collaborative and accountable team player with a continuous improvement mindset and commitment to delivering high-quality outcomes

Benefits

Comp & perks

Genuinely flexible and hybrid ways of working
Employee Share Scheme
Additional leave and wellbeing support
Enhanced parental leave and support through different life stages
Everyday benefits, including discounts and financial wellbeing support