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Service Base Manager
HUBER Technology US. Establish, develop, and support HUBER Technology’s West Coast Service Hub .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing service operations, workforce planning, and customer relationship development while ensuring compliance with safety and quality standards. Proficient in driving continuous improvement initiatives and optimizing service processes to enhance operational performance.
Highest-signal resume keywords
Service Operations ManagementCustomer Relationship DevelopmentWorkforce PlanningPerformance ManagementTechnical Sales Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical Equipment UnderstandingIndustrial Systems KnowledgeLifecycle Solutions DevelopmentMaintenance ConceptsSpare Parts ManagementRefurbishment InitiativesAnalytical SkillsDecision-Making Skills
Soft Skills
LeadershipCoachingProblem-SolvingCustomer OrientationCommunication Skills
Tools & Technologies
Microsoft OfficeERP SystemsService Management Systems
Certifications & Qualifications
Valid Driver’s LicenseCurrent Passport
Industry Keywords
Field Service OperationsAftermarket SalesEnvironmental Health & Safety (EH&S)ISO 9001:2015 Compliance
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Establish, develop, and support HUBER Technology’s West Coast Service Hub
- Provide leadership and resource management for the regional Service organization
- Manage workforce planning, performance management, coaching, employee development, succession planning, and organizational growth initiatives
- Develop and execute regional strategies for lifecycle services, maintenance programs, spare parts, refurbishment solutions, and sustainable growth
- Build relationships with customers, municipalities, consulting engineers, HUBER Sales Representatives, and market partners
- Identify and develop Service and Aftermarket Sales opportunities based on customer needs and market potential
- Support recruiting, onboarding, training, and development of regional personnel
- Plan and optimize resources based on workload, priorities, technician skillsets, customer requirements, and geographic coverage
- Establish and improve service processes, workflows, and best practices
- Coordinate communication among customers, Sales, Engineering, Project Management, and Service teams
- Act as an escalation point for customer, technical, and operational matters
- Define, monitor, and report key performance indicators
- Drive continuous improvement using operational performance, business trends, and field feedback
- Support budget planning, resource forecasting, and cost control
- Represent HUBER as a trusted advisor during customer meetings, technical discussions, and regional business activities
- Ensure compliance with company procedures, safety requirements, internal standards, and ISO 9001:2015 processes
- Provide direct and functional leadership for the West Coast Service organization and future regional support structure
- Travel for customer visits, service and aftermarket sales activities, operational support, regional operations, strategic initiatives, training, and collaboration
Requirements
What you’ll need- Associate’s or Bachelor’s degree in Engineering, Industrial Technology, Business Management, or a related technical field, or an equivalent combination of education and relevant experience
- Minimum of 5+ years of experience in Service, Field Service Operations, Aftermarket, technical sales support, or related customer-facing industrial environments
- Previous leadership or supervisory experience is preferred
- Demonstrated leadership experience with responsibility for team development, workforce planning, performance management, coaching, and organizational growth
- Strong understanding of mechanical equipment, industrial systems, and service operations
- Proven experience developing customer relationships and identifying Service and Aftermarket Sales opportunities, including lifecycle solutions, maintenance concepts, spare parts, and refurbishment initiatives
- Ability to lead teams, manage multiple priorities, and make sound decisions in a fast-paced, customer-focused environment
- Strong business acumen with problem-solving, analytical, and decision-making skills
- Strong customer orientation and ability to build long-term professional relationships
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Ability to work with ERP and other service management systems
- Self-motivated, organized, and capable of working independently with initiative and accountability
- Strong verbal and written communication skills in English
- Commitment to Environmental, Health & Safety (EH&S) standards
- Ability to travel within the United States as business needs require
- Valid driver’s license and ability to maintain a current passport
- Ability to pass pre-hire drug testing, random safety/drug testing, and a pre-hire background check
- Completion of an I-9 form; Huber is an E-Verify Employer
- Must keep inoculations current as recommended for worker safety
- Ability to lift 50+ pounds and meet physical demands including standing, reaching, bending, squatting, pushing, pulling, and moving about the facility
- Ability to provide or establish around-the-clock customer service as required
Benefits
Comp & perks- Combination of office-based and remote work
- Flexible schedules may apply based on business needs