Hubexo

Customer Success Manager

• Manage an assigned portfolio of customer accounts throughout the customer lifecycle
• Develop proactive account strategies focused on customer satisfaction, adoption, retention, and long-term value
• Own customer renewal planning, engagement, and execution
• Meet or exceed assigned Gross Revenue Retention (GRR) targets
• Identify at-risk accounts and implement documented retention strategies
• Maintain renewal forecasts and address potential revenue risks
• Identify expansion opportunities and collaborate with Sales on account growth
• Build relationships with customer stakeholders, decision-makers, and executive sponsors
• Conduct customer meetings, account reviews, and Quarterly Business Reviews (QBRs)
• Align Hubexo solutions with customer objectives and demonstrate measurable value
• Coordinate onboarding and activation with Customer Care and internal teams
• Establish customer success goals and monitor progress
• Promote product adoption through education, training, and feature utilization
• Monitor customer health, usage, engagement, and satisfaction
• Partner with Support teams to resolve customer inquiries and technical issues
• Manage the renewal lifecycle, including contract review, customer engagement, and timely processing
• Track GRR, NRR, ARR, renewal rates, churn, downsell, account health, and engagement metrics
• Partner with Finance, Sales, and Revenue Operations to resolve contract, billing, and renewal discrepancies
• Maintain complete and accurate customer information in HubSpot
• Document communications, meetings, renewal discussions, risks, and follow-up commitments
• Use CRM dashboards and reporting tools to monitor account health, renewal pipelines, engagement, and performance
• Partner with Sales on customer handoffs and account expansion
• Collaborate with Customer Care, Product, Finance, and Revenue Operations
• Communicate customer feedback, product challenges, and enhancement opportunities
• Advocate for customer needs while balancing satisfaction with company policies and objectives
• Contribute to continuous improvement initiatives for customer experience, operational efficiency, and retention

Explore Customer Success Manager at Hubexo. Review requirements and application details.

Open roles

Customer Success Manager