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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and aligning client goals with HubSpot resources, while effectively promoting customer retention and growth through strategic recommendations and solution implementations.
Highest-signal resume keywords
Client-Facing ExperienceCustomer Relationship ManagementNegotiation SkillsKnowledge of Media/Digital LandscapeFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HubSpot Platform AdoptionSolution ImplementationOpportunity QualificationTechnical Roadblock IdentificationLoop Marketing KnowledgeAEO KnowledgeLLM Knowledge
Soft Skills
Consultative Problem-SolvingOrganizational SkillsSelf-Starter MotivationRelationship BuildingIssue Resolution
Industry Keywords
Customer RetentionUp-SellCross-SellCustomer Deep-Dive MeetingsFinancial Conversations
About the role
Key responsibilities & impact- Manage 150–180 customer relationships, including new and long-term HubSpot customers
- Regularly understand customer goals and align them with necessary resources
- Partner with HubSpot teams on onboarding, up-sell/cross-sell, and renewals
- Help customers fully adopt the HubSpot platform
- Conduct 4–5 scheduled customer deep-dive meetings per day
- Review customer progress, provide strategic and tactical recommendations, and communicate new HubSpot features
- Handle reactive customer questions, including invoice and software how-to inquiries
- Identify, scope, and qualify opportunities for additional HubSpot products and services
- Promote customer retention and growth
- Understand technical roadblocks and recommend solution implementations and core integrations
- Support an ongoing partner relationship to maximize acquisition, retention, and up-sell rates
Requirements
What you’ll need- Fluency in written and spoken English
- 2+ years of experience in a client-facing or account management role
- Business savvy with consultative, problem-solving, and issue-resolution skills
- Strong knowledge of the media/digital landscape
- Motivated self-starter with strong examples of achieving results while balancing demanding expectations
- Highly organized, quick learner who works well under pressure
- Strong negotiation skills and comfort navigating financial conversations and cancellations
- Ability to build and maintain relationships, manage expectations, and identify issues requiring escalation
- Knowledge of Loop Marketing, AEO, and LLM, or aptitude to learn them quickly and independently
- Ability to support an ongoing partner relationship to maximize acquisition, retention, and up-sell rates
Benefits
Comp & perks- Remote, office, and flex work options
- Flexibility and connection-focused work environment
- Accommodation and alternative arrangements for travel limitations or other reasons
- Disability accommodations or assistance during the hiring process