HubSpot

Professor

• Develop and deliver live, small group coaching sessions focused on HubSpot tools and use cases
• Lead multiple interactive coaching sessions weekly, adapting to cohort needs and questions
• Demonstrate HubSpot workflows and help customers configure concrete solutions in their portals
• Develop short educational videos, workbooks, guides, and follow-up materials
• Design learning experiences that drive product adoption, customer activation, and ongoing usage
• Collaborate with Instructional Designers, content creators, Academy, Product, Creative, and Marketing teams
• Provide structured customer feedback to Product and leadership
• Log sessions and attendance accurately using Bevy and HubSpot systems
• Use Asana, AirTable, and Google Suite for session planning, content development, and metrics tracking
• Monitor registration, attendance, NPS, CSAT, usage impact, and repeat attendance
• Iterate on content and facilitation based on feedback and performance metrics
• Experiment with new coaching formats and share insights with the broader team
• Report to the Manager of HubSpot Academy Education

Academy Professor, French & Portuguese

Customer Success Manager

• Manage 150–180 customer relationships, including new and long-term HubSpot customers
• Regularly understand customer goals and align them with necessary resources
• Partner with HubSpot teams on onboarding, up-sell/cross-sell, and renewals
• Help customers fully adopt the HubSpot platform
• Conduct 4–5 scheduled customer deep-dive meetings per day
• Review customer progress, provide strategic and tactical recommendations, and communicate new HubSpot features
• Handle reactive customer questions, including invoice and software how-to inquiries
• Identify, scope, and qualify opportunities for additional HubSpot products and services
• Promote customer retention and growth
• Understand technical roadblocks and recommend solution implementations and core integrations
• Support an ongoing partner relationship to maximize acquisition, retention, and up-sell rates

Content Creator

• Turn HubSpot Academy course transcripts, lesson recordings, and webinars into social-ready posts and video clips
• Draft LinkedIn carousels, short-form scripts, supporting assets, and post copy for Academy evangelists and professors
• Identify valuable moments, hooks, perspectives, and practical frameworks in long-form training
• Create and publish content to the HubSpot Academy YouTube channel
• Repurpose recordings into YouTube Shorts and short-form clips optimized for social distribution
• Design and produce on-brand YouTube thumbnails to drive click-through
• Manage YouTube publishing workflows, including titles, descriptions, tags, and scheduling
• Produce the Crystal Clear podcast through show notes, summaries, social clips, and promotional assets
• Adapt course and evangelist content into Academy newsletter sections
• Coordinate with Academy evangelists, professors, and the Academy Social Media Manager
• Participate in content planning sessions and prioritize high-impact projects
• Report to the Senior Manager of HubSpot Academy Marketing

Senior Content Producer

Associate

• Assist in executing mergers, acquisitions, and other strategic initiatives across the HubSpot platform
• Support sourcing, evaluating, and executing strategic transactions
• Develop investment theses and manage the transaction pipeline
• Execute due diligence and review transaction documents
• Complete financial modeling
• Conduct in-depth market research and competitive analyses to identify potential targets and growth opportunities
• Build relationships with emerging startups, investors, and other market participants
• Monitor industry trends and activity
• Partner on post-close integration
• Collaborate with cross-functional leaders to drive HubSpot’s inorganic growth strategy
• Place HubSpot customers at the forefront of business decisions

Associate, Corporate Development

Product Analyst

• Serve as the dedicated FP&A partner for assigned Product sub-departments, owning financial planning and management across operating expenses and headcount
• Lead annual planning, monthly and quarterly forecasts, and ongoing budget management
• Partner with business leaders to evaluate investments, prioritize tradeoffs, and support resource allocation decisions
• Own variance analysis across OpEx and headcount, delivering insights and recommendations
• Build and maintain financial models for planning, scenario analysis, and ad hoc decision-making
• Support headcount planning and tracking
• Prepare materials for management reviews and business partner check-ins
• Identify and drive improvements in financial processes, reporting, and automation

Senior Financial Analyst, Product Pillar

• Develop and deliver live, small-group coaching sessions focused on HubSpot tools and use cases
• Lead multiple interactive coaching sessions each week and adapt to cohort needs in real time
• Demonstrate HubSpot solutions and help customers configure concrete items in their portals
• Create supportive learning environments for customer questions, use cases, and peer learning
• Develop short educational videos, workbooks, guides, and follow-up materials
• Collaborate with Instructional Designers and content creators across live and on-demand formats
• Design coaching and content experiences that drive product adoption, activation, and ongoing usage
• Track session impact on customer activation, feature adoption, and product usage
• Collaborate with Academy, Product, Creative, and Marketing teams on launches and strategic initiatives
• Provide structured customer feedback to Product and leadership
• Maintain accurate session and attendance records using Bevy and HubSpot
• Use Asana, AirTable, and Google Suite for planning, content development, and metrics tracking
• Monitor registration and attendance patterns
• Iterate content and facilitation based on NPS, CSAT, feedback, attendance, and usage metrics
• Experiment with new session formats and share insights with the broader team

Financial Planning and Analysis

• Own financial strategy and forecasting for HubSpot’s triple-digit-$M platform cost base
• Lead Platform COGS planning, forecasting, and business partnership with Engineering and TPM as Finance DRI
• Drive forecast accuracy and leadership-ready cost insights through recurring business reviews
• Lead financial modeling and scenario analysis for the hyperscaler contract renewal
• Partner with Engineering, Infrastructure, Procurement, and Finance leadership to shape contract strategy and monitor commitments
• Build driver-based forecasting frameworks for LLM/compute demand and platform spend
• Translate compute, storage, networking, and model-usage metrics into workload-level forecasts
• Connect platform usage and infrastructure architecture to feature-level cost attribution and gross-margin analysis
• Inform pricing, packaging, and architecture decisions
• Lead complex cross-functional initiatives from ambiguous questions to decision-ready recommendations

Lead Finance Partner

Data Analyst

• Diagnose performance, define KPIs, and translate data into clear narratives for Sales Directors and VPs
• Build and own scorecards, pipeline dashboards, and capacity views in Looker, Hex, SQL, and Sheets
• Ensure reporting accuracy, scalability, and stakeholder self-service
• Design and lead business processes for forecasting, headcount, capacity, and territory planning
• Act as DRI on critical cross-functional projects
• Coordinate across Sales Strategy, Operations, Finance, and other stakeholders
• Align teams around shared views of data, problems, and priorities
• Support development of other analysts
• Create reusable templates, metric definitions, and documentation

Lead Data Analyst

Sales

• Hire, train, coach, and lead a team of new and established Growth Specialists (Account Executives)
• Transform sales, service, and marketing for medium-sized businesses
• Lead and empower groups to drive improvement while navigating change
• Create a culture of transparency and focused improvement
• Drive team overachievement against targets
• Use data to improve core KPIs and support HubSpot’s strategic plays
• Support salespeople throughout the sales process
• Hold team members accountable to business-driving KPIs
• Support cross-functional projects that advance the organization
• Attract, recruit, interview, and retain top talent
• Motivate individuals and teams toward a collective vision

Sales Manager – Mid Market

Solutions Engineer

• Partner with the sales organisation to drive execution of prospective and expansive deals
• Use technical knowledge to become a trusted partner with sales and services
• Build and maintain relationships with sales representatives, partners, customers, and internal stakeholders
• Gain knowledge of HubSpot products to propose better solutions
• Understand customer challenges and deliver technical value to meet business goals and objectives
• Participate in and direct projects relevant to presales, sales, and the wider business
• Coach and mentor less experienced team members

Senior Solutions Engineer – Polish Speaking

Product Designer

• Design and steward the three-tier token graph—global, semantic, and component-specific—for multi-theme, multi-platform, and multi-density requirements
• Make and defend architectural token decisions on naming conventions, tier boundaries, semantic abstraction levels, and flexibility versus constraint
• Manage token migrations through safe, phased rollout processes and governance
• Own Trellis’s visual language across color, typography, spacing, iconography, and motion
• Serve as the final eye on visual quality and hold the aesthetic quality bar
• Develop and communicate design principles and tenets
• Make the Trellis token layer machine-readable for AI coding tools, MCP integrations, and generative UI systems
• Partner with product teams across HubSpot as the token and visual language authority
• Collaborate with engineers on implementation fidelity and design intent
• Contribute to Trellis governance, contribution reviews, quality standards, and policies preventing token drift

Staff Product Designer, Design Systems – Visual

• Define success metrics, KPIs, and measurement strategy for AMER Upmarket sales initiatives
• Own the end-to-end analytical problem-solving lifecycle
• Translate complex business needs into analytical solutions and drive measurable outcomes
• Deliver data-driven narratives to VP+ and C-suite stakeholders
• Design analyses optimizing HubSpot’s holistic upmarket strategy
• Lead prioritization and analytical roadmap development
• Model complex scenarios including coverage models, territory design, capacity planning, and GTM motion analysis
• Establish analytical best practices and mentor other analysts
• Create reusable and extensible analytical deliverables
• Lead cross-functional efforts with Analytics Engineering and BI to build scalable solutions
• Develop advanced AI workflows and team standards for AI-assisted analysis
• Coordinate stakeholders and contributors across the AMER Upmarket pillar

Artificial Intelligence

• Define the strategy for AI-powered customer automation, including target customers, outreach triggers, communication goals, and customer-journey alignment
• Design ideal customer experiences and define required data inputs
• Translate strategy into briefs for engineering and technical partners and propose architecture improvements
• Bring technical and business stakeholders together to define requirements, establish ways of working, connect teams, and resolve competing priorities
• Write and quality-assure email and in-app outputs
• Review AI-generated prompt outputs for clarity, usefulness, accuracy, and alignment with customer outcomes
• Own experiment design, including hypotheses, treatment and control groups, measurement windows, and success criteria
• Analyze program performance and experiment results to identify insights and recommend improvements
• Build executive narratives through readout decks, QBR materials, and senior leadership briefings
• Develop repeatable approaches, frameworks, and learnings to scale effective digital customer experiences

Lead Marketer – AI Usage Automation

• Define the strategy for AI-powered customer automation, including target customers, outreach triggers, communication goals, and customer-journey fit
• Design customer experiences and define required data inputs; translate strategy into engineering briefs and propose architecture improvements
• Align technical and business stakeholders, establish ways of working, connect teams, and resolve competing priorities
• Write and quality-assure email and in-app outputs
• Review AI-generated prompt outputs for clarity, usefulness, accuracy, and alignment with customer outcomes
• Design experiments, including hypotheses, treatment and control groups, measurement windows, and success criteria
• Analyze program performance and experiment results; recommend improvements and future strategy
• Create executive narratives through readout decks, QBR materials, and senior leadership briefings
• Develop repeatable approaches, frameworks, and learnings to scale digital customer experiences
• Communicate strategy, performance, and recommendations to senior leaders

Lead Marketer, AI Usage Automation

• Define the strategy for AI-powered customer automation, including target customers, outreach signals, communication goals, and customer-journey fit
• Design customer experiences and data inputs; translate strategy into engineering briefs and propose architecture improvements
• Align technical and business stakeholders, establish ways of working, connect teams, and resolve competing priorities
• Write and quality-assure email and in-app outputs; review AI-generated prompt outputs
• Own experiment design, including hypotheses, treatment and control groups, measurement windows, and success criteria
• Analyze program performance and experiment results; identify insights and recommend improvements
• Build executive narratives through readout decks, QBR materials, and senior leadership briefings
• Develop repeatable approaches, frameworks, and learnings to scale digital customer experiences