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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data analysis and reporting to drive decision-making in Customer Success Incentives, leveraging BI tools and SQL proficiency. Collaborates effectively with cross-functional teams to execute incentive programs aligned with business objectives.
Highest-signal resume keywords
Incentive Compensation StrategyData AnalysisBI Tools ProficiencySQL ProficiencyPerformance Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSQLExcelGoogle SheetsLookerPowerBITableauData WarehousingCompensation ManagementKPI Tracking
Soft Skills
Communication SkillsPresentation SkillsAdaptability
Tools & Technologies
LookerPowerBITableauSalesforce.comHubSpot CRMMS Office SuiteGoogle AppsSnowflake
Industry Keywords
Customer SuccessSales OperationsFinancial Planning & AnalysisSaaS
Tech Stack
Tools & technologiesSFDCSnowflakeSQLTableau
About the role
Key responsibilities & impact- Support internal executives, global Customer Success teams, and Customer Success Strategy & Operations with visibility into Customer Success Incentives
- Use BI tools such as Looker to analyze data, extract insights, and drive decision-making
- Deliver timely, accurate reports on promotions, performance plans, variable programs, SPIF programs, and regular compensation
- Track incentive KPIs and identify performance levers aligned with business objectives
- Support planning and execution of incentives for the Customer Success team
- Collaborate with HR, Finance, and Customer Success leadership to execute incentive programs
- Manage variable compensation and create reporting to track individual and team performance
- Analyze performance trends and insights to influence critical decisions
Requirements
What you’ll need- 6+ years of experience in strategy and operations, preferably in Incentive Compensation, Customer Success, Sales Operations, or Financial Planning & Analysis (FP&A)
- Proficiency in BI tools such as Looker, PowerBI, or Tableau
- In-depth data analysis and ability to provide actionable insights
- Excellent communication and presentation skills
- Proficiency in SQL
- Experience with data warehousing platforms such as Snowflake or similar
- Experience with MS Office Suite, Google Apps, Salesforce.com, and HubSpot CRM
- Expert-level proficiency in Excel and/or Google Sheets
- Ability to clean and link complicated data sets from various sources
- Adaptability to a high-growth, fast-paced SaaS business
- B.A. or B.S. degree
Benefits
Comp & perks- Annual cash compensation includes base salary and may include on-target commission and annual bonus targets for eligible roles
- Equity plan eligibility with restricted stock units (RSUs) for some roles
- Overtime pay eligibility for some roles
- HubSpot benefits and perks
- Flexible work arrangements
- In-person onboarding and events as applicable to team
