Senior Manager, Customer Trust Enablement

HubSpot

. Lead and grow a high-performing team of customer-facing security specialists through coaching, mentorship, and direction .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $155,700 - $249,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in cybersecurity and IT compliance, with a strong focus on customer security enablement and relationship management. Capable of translating complex technical and regulatory information into clear narratives for diverse audiences while leading high-performing teams.

Highest-signal resume keywords

Cybersecurity ExperienceApplication SecurityProject ManagementCustomer-Facing DocumentationRegulatory Compliance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cloud SecurityIdentity And Access ManagementVulnerability ManagementIncident ResponseSecurity ReviewsData GovernanceAI/ML Security RisksMulti-Tenant ArchitecturesKPI EstablishmentRFP Management

Soft Skills

CoachingMentorshipCommunicationCollaborationRelationship Building

Tools & Technologies

LookerRFPIO/ResponsiveLoopioSaaS PlatformsSecurity Documentation Tools

Certifications & Qualifications

CISSPCISMCCSPCISA

Industry Keywords

SOC 2ISO 27001ISO 42001GDPRCCPANISTBISOOffice Of The CISORegulated IndustriesAI Governance Frameworks

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Lead and grow a high-performing team of customer-facing security specialists through coaching, mentorship, and direction
Own the strategy for customer security enablement across RFPs/RFIs, due diligence questionnaires, customer calls, and executive briefings
Serve as an escalation point and senior advisor for complex security reviews involving strategic and enterprise accounts
Engage directly with customer CISOs, security leaders, and procurement teams
Develop and continuously improve customer-facing security documentation, knowledge bases, and trust assets
Build and scale tooling, templates, tiering models, metrics, programs, and processes
Partner with Sales, Customer Success, Legal, Privacy, Compliance, and Risk teams to reduce sales-cycle friction
Collaborate with internal security and engineering teams to understand controls, architecture, and roadmap and translate them into customer-facing narratives
Synthesize customer feedback into recommendations for Product, Engineering, and Security teams
Monitor regulatory and threat landscapes and update customer trust positioning
Establish and operationalize KPIs measuring efficiency, quality, customer impact, and sales-cycle velocity
Report to the Head of Security GRC & Customer Security Enablement and manage a team of security enablement specialists

Requirements

What you’ll need

10+ years of experience in cybersecurity, security advisory, IT compliance, or a related field, with meaningful customer-facing or go-to-market-adjacent experience
Demonstrated experience managing or mentoring security or compliance professionals
Deep knowledge of application security, cloud security, identity and access management, vulnerability management, and incident response
Strong familiarity with SOC 2, ISO 27001, ISO 42001, GDPR, CCPA, and NIST
Track record leading complex security reviews and building relationships with CISOs, security architects, and procurement teams
Familiarity with AI/ML security risks, data governance, model access controls, and AI product security and privacy implications in SaaS
Ability to translate technical and regulatory complexity into clear narratives for technical and executive audiences
Strong project management skills and ability to build scalable processes
Experience in a SaaS or cloud environment, including web application and multi-tenant architectures
Excellent written and verbal communication skills, customer-facing documentation, and high-stakes presentations
Relevant certification such as CISSP, CISM, CCSP, or CISA is an advantage
Experience with customer trust, BISO, or Office of the CISO functions is an advantage
Experience supporting regulated industries is an advantage
Familiarity with RFP management platforms such as Looker, RFPIO/Responsive, or Loopio is an advantage
Experience with AI product security questions or AI governance frameworks such as NIST AI RMF or the EU AI Act is an advantage
Functional knowledge of data privacy concepts is an advantage

Benefits

Comp & perks

Annual cash compensation range of $155,700–$249,100 USD
Eligibility for on-target commission for eligible roles
Eligibility for annual bonus targets under HubSpot’s bonus plan for eligible roles
Eligibility to participate in HubSpot’s equity plan and receive restricted stock units (RSUs) for some roles
Possible overtime pay for some roles
Benefits and perks to help employees grow better
Flexible work arrangements and connection-focused remote or office work options
Alternative arrangements for candidates requiring accommodations due to travel limitations or other reasons