Technical Customer Success Manager

Hubtype

. Own a portfolio of strategic accounts as the main point of contact across the full lifecycle.

Posted 9/22/2026full-timeRemote • SpainJunior💰 €25,000 - €30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Technical Account Management within a SaaS environment, effectively translating customer needs into structured requirements while managing complex delivery projects. Proficient in utilizing AI tools for automation and analysis, with strong communication skills to engage diverse stakeholders.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementProject Delivery CoordinationAI Tools UtilizationFluency in English, Spanish, and Catalan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIsWebhooksIntegrationsJSONOAuthSaaS ArchitectureAnalytical MindsetTechnical Requirements GatheringJavaScriptPython

Soft Skills

Strong CommunicationProblem-SolvingAutonomous WorkAdaptabilityStakeholder Engagement

Tools & Technologies

PostmanJiraNotionHubSpotSalesforceLookerTableau

Industry Keywords

Conversational AIChatbotsCCaaSCustomer ExperienceMessaging Platforms

Tech Stack

Tools & technologies

JavaScriptNode.jsPythonTableau

About the role

Key responsibilities & impact

Own a portfolio of strategic accounts as the main point of contact across the full lifecycle.
Lead project delivery, including scoping, planning, coordination, timelines, dependencies, risks and deliverables.
Run customer discovery sessions covering business goals, use cases and technical context.
Translate customer needs into structured requirements for engineering and explain technical decisions in business language.
Bridge customers with Hubtype’s engineering, product and solutions teams while owning solution delivery.
Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities.
Drive adoption, monitor account health and identify upsell and expansion opportunities.
Run QBRs, executive reviews, trainings and workshops for business and technical stakeholders.
Use AI tools daily for drafting, research, summarization, analysis, documentation and automation.
Capture customer feedback and feed it into the product roadmap.

Requirements

What you’ll need

Mandatory to be based in Spain holding a valid Working Permit/Visa.
Full professional fluency in English, Spanish and Catalan, written and spoken.
1–3 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in a SaaS / tech environment.
Able to confidently discuss APIs, webhooks, integrations, JSON, OAuth and SaaS architectures.
Strong analytical mindset; able to gather, structure and document technical and functional requirements, identify gaps, and break complex problems into clear deliverables.
Proven track record managing complex delivery projects with multiple stakeholders, timelines and dependencies, coordinating engineering, product and client teams.
AI-native mindset, including designing and building AI-powered processes and workflows; hands-on with ChatGPT, Claude, Copilot, agents and automations.
Able to lead meetings confidently with executives, business owners and developers, adapting the message to each audience.
Comfortable with dashboards and customer KPIs such as adoption, NRR, CSAT and time-to-value.
Thrives in a fast-paced, hands-off, async environment and works autonomously.
French at professional level is a plus.
Background in conversational AI, chatbots, CCaaS, customer experience or messaging platforms is a plus.
Familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business or Google RCS is a plus.
Ability to read JavaScript/Node.js, Python or similar code is a plus.
Hands-on experience with Postman, Jira, Notion, HubSpot, Salesforce, Looker or Tableau is a plus.
Previous experience in a startup or scale-up is a plus.

Benefits

Comp & perks

A role where you'll have lots of room to shine.
Working with amazing people from all over the world, with different cultures, experiences and knowledge.
27 days of holiday per year, plus your birthday, plus a volunteering day, plus bank holidays.
Fully remote policy and very flexible working – we trust you to get the work done.
10% of your time dedicated to self-improvement through online courses, side projects or reading books.
Attractive Benefits & Perks Plan, centered in Learning & Development.
Workstation budget for making great work happen at home.