Hubtype

Technical Customer Success

• Own a portfolio of strategic accounts as the main point of contact across the full lifecycle.
• Lead project delivery, including scoping, planning, coordination, timelines, dependencies, risks and deliverables.
• Run customer discovery sessions covering business goals, use cases and technical context.
• Translate customer needs into structured requirements for engineering and explain technical decisions in business language.
• Bridge customers with Hubtype’s engineering, product and solutions teams while owning solution delivery.
• Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities.
• Drive adoption, monitor account health and identify upsell and expansion opportunities.
• Run QBRs, executive reviews, trainings and workshops for business and technical stakeholders.
• Use AI tools daily for drafting, research, summarization, analysis, documentation and automation.
• Capture customer feedback and feed it into the product roadmap.

Technical Customer Success Manager