Call Center Representative

Hudson River Community Credit Union (HRCCU)

. Serve as the primary point of contact for members .

Posted 9/18/2026full-timeCorinth • New York • United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to build positive relationships with members while effectively resolving inquiries and educating them on financial products and services. Proficient in navigating digital banking tools and maintaining professionalism in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceRelationship BuildingProblem SolvingCommunication SkillsMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceTransaction ProcessingDigital Banking SupportInquiry ResolutionMultitasking

Soft Skills

Attention to DetailActive ListeningProfessionalism

Tools & Technologies

Online BankingMobile BankingBill PayRemote Deposit Capture

Industry Keywords

Credit UnionFinancial InstitutionBankingContact CenterRetail

About the role

Key responsibilities & impact

Serve as the primary point of contact for members
Deliver service through inbound and outbound phone communications, email, and other digital channels
Provide prompt, professional, and courteous member service
Build positive relationships by understanding member needs and delivering effective solutions
Resolve member inquiries accurately and efficiently
Assist with account inquiries, balances, transaction history, and account maintenance requests
Process account transfers, stop payments, address changes, debit card requests, and other member service transactions
Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services
Troubleshoot access issues and provide guidance on digital banking features
Identify member needs through effective questioning and active listening
Educate members on Credit Union products and services

Requirements

What you’ll need

One to three years of similar or related experience
Financial institution, credit union, banking, retail, or contact center experience preferred
High School Diploma Required
Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Ability to multitask in a fast-paced environment
Strong problem-solving and decision-making skills
Ability to navigate multiple computer systems simultaneously
Attention to detail and accuracy
Ability to maintain confidentiality and professionalism
Working knowledge of Microsoft Office products

Benefits

Comp & perks

Medical, Dental, Vision, FSA & HSA options
Life insurance
Short-term and long-term disability benefits
401K with matching contribution up to 10%
Generous paid time off, including birthday off and 12 observed holidays
Gym reimbursement and wellness program
Internal and external training, including certification and tuition reimbursement
Community Volunteer initiatives
Career growth & advancement opportunities
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities