Hudson River Community Credit Union (HRCCU)

Call Center Representative

• Serve as the primary point of contact for members
• Deliver service through inbound and outbound phone communications, email, and other digital channels
• Provide prompt, professional, and courteous member service
• Build positive relationships by understanding member needs and delivering effective solutions
• Resolve member inquiries accurately and efficiently
• Assist with account inquiries, balances, transaction history, and account maintenance requests
• Process account transfers, stop payments, address changes, debit card requests, and other member service transactions
• Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services
• Troubleshoot access issues and provide guidance on digital banking features
• Identify member needs through effective questioning and active listening
• Educate members on Credit Union products and services