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HUMAN&HUMAN

Senior Customer Success Engineer

HUMAN&HUMAN

. Serve as the primary technical contact for HUMAN’s clients during product integration.

Posted 10/1/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client integration and technical support within the AdTech industry, with strong capabilities in troubleshooting, project management, and technical documentation. Proficient in programming and scripting languages, as well as familiarity with cloud technologies and advertising standards.

Highest-signal resume keywords
Solutions Architect ExperienceOpen Real-Time Bidding (RTB) KnowledgeProgramming Experience with HTML, Javascript, Java, Go, C++, Python, Shell, Node.jsTechnical Documentation WritingFamiliarity with AWS and GCP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Programming Experience with HTMLJavascriptJavaGoC++PythonShellNode.jsQuerying Datasets in SnowflakeTechnical Documentation Writing
Soft Skills
Strong Organizational SkillsCommunication SkillsAccountabilitySelf-MotivationEagerness to Learn
Tools & Technologies
Chrome DevToolsPostmanSwaggerFiddlerAPIsJIRAConfluenceAWSGCP
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceComputer EngineeringInformation Technology Systems
Industry Keywords
Media and AdvertisingOpen Real-Time Bidding (RTB)IVT TerminologyVASTAdTechAdvertising Transparency StandardsClick FraudBot ManagementCybersecurity

Tech Stack

Tools & technologies
AWSCloudCyber SecurityGoogle Cloud PlatformJavaJavaScriptNode.jsPythonC++Go

About the role

Key responsibilities & impact
  • Serve as the primary technical contact for HUMAN’s clients during product integration.
  • Coordinate development efforts, client version upgrades, and migrations.
  • Troubleshoot technical issues and report discrepancies.
  • Respond quickly to urgent team and client inquiries.
  • Collaborate with Sales, Product, Operations, Engineering, and Detection teams to deploy, configure, and troubleshoot client services.
  • Develop internal and external technical documentation to help customers self-serve and improve integrations.
  • Act as a front-line product expert and explain HUMAN’s products and services to technical and executive audiences.
  • Manage multiple simultaneous projects and track tasks to completion.
  • Understand client infrastructure and services and identify where HUMAN’s products fit.
  • Collaborate with Sales and Product leads to communicate client feature requirements.
  • Protect the confidentiality and privacy of client data.
  • Acclimate to and contribute to HUMAN culture.

Requirements

What you’ll need
  • Bachelor’s Degree or equivalent experience in Computer Science, Computer Engineering or Information Technology Systems.
  • Experience as a Solutions Architect, Sales Engineer or Technical Account Manager within Media and Advertising.
  • Foundational knowledge of Open Real-Time Bidding (RTB) lifecycle, IVT terminology, VAST, and bid-request flows from SSP to DSP.
  • Knowledge or experience with viewability and brand-safety products for AdTech companies.
  • Familiarity with advertising transparency standards such as ads.txt, app-apds.txt, and sellers.json.
  • Programming and scripting experience with HTML, Javascript, Java, Go, C++, Python, Shell, or Node.js.
  • Ability to query datasets in Snowflake.
  • Familiarity with Chrome DevTools, Postman, Swagger, Fiddler, and APIs.
  • Familiarity with server, networking, and public/private cloud technologies such as AWS and GCP.
  • Experience with JIRA and Confluence.
  • Experience writing technical documentation for internal employees and external customers.
  • Strong organizational and communication skills.
  • Technical interest in advertising, click fraud, bot management, and cybersecurity.
  • Accountability, self-motivation, eagerness to learn, and ability to own timelines and deliverables.

Benefits

Comp & perks
  • Comprehensive total rewards package
  • Well-being stipends
  • Learning stipends
  • Flexible work options
  • Dedicated time off
  • Equal opportunity workplace
  • Accommodation support for individuals with disabilities or special needs