HUMAN&HUMAN

Technical Customer Success

• Serve as the primary technical contact for HUMAN’s clients during product integration.
• Coordinate development efforts, client version upgrades, and migrations.
• Troubleshoot technical issues and report discrepancies.
• Respond quickly to urgent team and client inquiries.
• Collaborate with Sales, Product, Operations, Engineering, and Detection teams to deploy, configure, and troubleshoot client services.
• Develop internal and external technical documentation to help customers self-serve and improve integrations.
• Act as a front-line product expert and explain HUMAN’s products and services to technical and executive audiences.
• Manage multiple simultaneous projects and track tasks to completion.
• Understand client infrastructure and services and identify where HUMAN’s products fit.
• Collaborate with Sales and Product leads to communicate client feature requirements.
• Protect the confidentiality and privacy of client data.
• Acclimate to and contribute to HUMAN culture.

Senior Customer Success Engineer