Technical Account Manager

HUMAN&HUMAN

. Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts .

Posted 10/14/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, particularly in AdTech and programmatic advertising, while effectively translating technical information for diverse audiences. Strong project management and communication skills are essential for leading customer initiatives and ensuring satisfaction.

Highest-signal resume keywords

AdTech ExperienceProgrammatic Advertising ExperienceCustomer Relationship ManagementProject Management SkillsStrong Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Analytical MindsetStrong Communication SkillsOrganizational SkillsSelf-DirectedAbility to Collaborate Cross-Functionally

Tools & Technologies

SQLLookerSnowflakeImplyAnalytics Tools

Industry Keywords

Customer SatisfactionCustomer RetentionCustomer SupportEscalation ManagementStrategic Initiatives

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts
Serve as the primary focal point for strategic customers and build deep-level partnerships
Provide customer support and act as an escalation point for sensitive customer issues
Collaborate with Account Management, Product, Engineering, and Research to resolve complex issues and drive customer outcomes
Translate technical findings and investigation outcomes into clear customer communication
Gather customer feedback and work internally to improve products and services
Educate customers on products through training sessions and training materials
Lead customer-facing presentations, including business reviews, strategic discussions, investigative findings, onboarding sessions, and operational updates
Manage multiple customer initiatives and projects in fast-moving, evolving environments

Requirements

What you’ll need

Prior AdTech experience is required
Strong preference for direct programmatic advertising experience
Strong preference for experience working at or with an agency
Measurement and verification experience is a strong plus
This is a US-based opportunity only; candidates outside the United States will not be considered
Candidates must be able to work in the United States; the application asks whether visa sponsorship will be required
Comfortable operating in highly technical and evolving environments
Ability to translate complex technical findings, investigation outcomes, and sensitive information clearly between technical teams and customers
Strong investigative and analytical mindset
Experience managing customer-facing escalations, strategic initiatives, and multiple projects across stakeholders
Strong presentation and communication skills
Comfortable with ambiguity, evolving processes, and rapidly changing priorities
Highly organized and self-directed with strong project management and follow-through skills
Ability to collaborate cross-functionally across Account Management, Detection, Product, Engineering, Support, and leadership teams
Technical aptitude and curiosity
Familiarity with SQL, Looker, Snowflake, Imply, or similar analytics and reporting tools is a plus but not required

Benefits

Comp & perks

Comprehensive total rewards package
Well-being stipends
Learning stipends
Flexible work options
Dedicated time off
Stock options and other incentive pay may be provided
Medical, financial, and other benefits may be provided
Equal opportunity workplace
Accommodation support for individuals with disabilities or special needs