Patient Access Operations Supervisor

Hummingbird Healthcare

. Lead a frontline patient access team and keep day-to-day operations running smoothly .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $29 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing patient access operations, with a focus on coaching, accountability, and performance management. Proficient in using Epic and CRM systems to enhance workflow efficiency and service quality in a healthcare setting.

Highest-signal resume keywords

Patient Access ManagementTeam LeadershipCoaching and DevelopmentEpic ProficiencyHealthcare Contact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MonitoringDocumentation StandardsWorkflow AdherenceEscalation HandlingReal-Time FeedbackOperational DisciplineTrend IdentificationSchedule ManagementPTO ManagementClinical Specialty Knowledge

Soft Skills

Strong CommunicationAccountabilityRelationship BuildingProblem-SolvingAdaptability

Tools & Technologies

EpicCRMDashboardsInternal Support ToolsWorkflow Management Systems

Industry Keywords

Patient AccessContact Center OperationsHealthcarePulmonary SpecialtyQuality Standards

About the role

Key responsibilities & impact

Lead a frontline patient access team and keep day-to-day operations running smoothly
Monitor daily performance using dashboards and real-time metrics to protect service levels and workflow adherence
Stay hands-on in Epic, CRM, and internal support tools to remove blockers and drive system issues to resolution
Coach frontline specialists in real time on workflows, tone, and resolution strategies
Hold specialists accountable to quality, compliance, and documentation standards
Serve as an escalation point for patient-facing issues and step in during peak times to maintain service continuity
Partner with Training, Quality, Knowledge Management, and WFM to roll out workflow updates and reinforce adoption
Build trusted relationships with clinic partners and share updates on performance, trends, and opportunities
Learn pulmonary workflows and clinic nuances to support a specialty team alongside primary care
Manage time, attendance, and PTO with WFM support, addressing schedule concerns proactively
Conduct regular 1:1s, deliver feedback, and support growth and performance for direct reports
Work weekdays with coverage during hours of operation, likely 9:30am to 6:00pm ET, with occasional flexibility for real-time operations and client needs

Requirements

What you’ll need

Legally authorized to work in the United States without sponsorship
4+ years in a contact center, patient access, or similar operations role, or demonstrated readiness to step into a supervisory role
Experience as a team lead, interim supervisor, or contact center supervisor, including making real-time prioritization and staffing decisions and handling escalations during peak volume
Track record of coaching and developing frontline teammates, including delivering real-time feedback and reinforcing quality standards
Confidence holding a mixed team accountable, including tenured team members, with fairness and consistent follow-through
Strong documentation habits and operational discipline, including schedule adherence, escalation handling, and consistent completion of recurring tasks
Strong communication skills and confidence to ask questions and flag issues in a fast-paced, high-volume environment
Comfort using dashboards and service metrics to identify trends, prioritize actions, and communicate updates clearly
Comfort learning and working across multiple systems, such as CRM and internal workflow platforms
Experience in a healthcare contact center or patient access setting
Familiarity with a clinical specialty such as pulmonary, or demonstrated ability to learn new specialty workflows quickly
Experience using Epic
Full attention during scheduled work hours; overlapping outside work or job stacking is not permitted
Ability to work on camera during training and when needed during the workday after training ends

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Paid time off
401(k)
Parental leave
Career development support
Paid, structured onboarding
Ongoing coaching and support