Service Delivery Analyst Director

Hummingbird Healthcare

. Lead and develop a team of Epic analysts, supervisors, and managers .

Posted 11/12/2026full-timeRemote • United StatesLead💰 $162,500 - $211,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Epic teams, managing staffing and allocation, and developing talent through coaching and mentorship. Proficient in Epic application knowledge and certification processes, with strong communication and collaboration skills to align delivery with organizational strategy.

Highest-signal resume keywords

Epic Certification ManagementTeam LeadershipTalent DevelopmentCross-Functional CollaborationEpic Application Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Application ExperienceCadencePreludeAmbulatoryMyChartStaffing ManagementPerformance ManagementDelivery StrategyProblem SolvingStandards Development

Soft Skills

CoachingCommunicationFeedback DeliveryConflict ResolutionAccountability

Certifications & Qualifications

Active Epic Certifications

Industry Keywords

Epic AnalystsService DeliveryTraining-Fund ManagementRecruitingRemote Organization

About the role

Key responsibilities & impact

Lead and develop a team of Epic analysts, supervisors, and managers
Set clear standards and hold the team accountable for consistent, scalable delivery
Coach and support newer and first-time managers
Hire, onboard, and retain Epic talent
Manage staffing and allocation assignments
Create development paths for analysts toward consultant roles and support specialists toward analyst roles
Direct staffing, utilization, and allocation decisions
Contribute to delivery as a senior practitioner across Cadence, Prelude, Ambulatory, and MyChart
Own Epic certification tracking and training-fund allocation
Schedule new certifications and maintain cross-skilling across teams
Establish operating rhythms to provide visibility into workload, capacity, risk, and throughput
Surface issues early with stakeholders
Partner across functions to align delivery with strategy and resolve dependencies
Support proposals, scopes of work, and sales-to-delivery transitions
Address performance concerns fairly and decisively

Requirements

What you’ll need

8+ years of relevant experience, including 4+ years leading teams or functional work
Active Epic certifications, especially Cadence, Prelude, Ambulatory, or MyChart, with real build or application experience
Experience leading a team of Epic analysts and the supervisors or managers who lead them
Track record of recruiting, developing, and retaining strong talent
Hands-on Epic application knowledge
Ability to guide analysts through complex, ambiguous problems
Passion for growing people and leaders, including giving and receiving direct feedback
Proven ability to own strategy, operating approach, and end-to-end outcomes for a service delivery area, program, or client operation
Strong executive communication and cross-functional collaboration skills
Ability to make delivery tradeoffs and resolve performance risks across people, process, and resourcing
Prior experience working at Epic is highly preferred
Familiarity with the Epic certification process and training-fund management
Experience building scalable standards in a remote, fast-growing organization
Legally authorized to work in the United States without sponsorship
Must work from a location within the United States with consistent Internet service
Must maintain full attention during scheduled work hours; overlapping outside employment or job stacking is not allowed
Must be on camera during training and when needed during the workday after training ends

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Paid time off
401(k)
Parental leave
Career development support
Consistent Internet service required for remote work
Camera-ready work environment during training and when needed during the workday