Admin & Client Support Coordinator

Hunt St

. Answer incoming calls from clients, families, Care Workers, vendors and prospective clients .

Posted 10/21/2026contractRemote • PhilippinesJuniorMid-Level💰 A$1,400 - A$1,800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and client service capabilities, with expertise in call handling, note-taking, and managing confidential information. Proficient in using cloud phone platforms and CRMs, with a focus on supporting clients in home care and community services.

Highest-signal resume keywords

Client Service ExperienceCall Handling SkillsStrong Note-TakingEmotional IntelligenceExperience in Home Care

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AdministrationNote-TakingRostering SoftwareCare Management SoftwareTask Tracking

Soft Skills

Emotional IntelligenceOrganisational SkillsProfessional Phone MannerJudgementTrustworthiness

Tools & Technologies

RingCentralCloud Phone PlatformsCRMsShared Drives

Industry Keywords

Home CareAged CareDisability ServicesNDISCommunity Services

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Answer incoming calls from clients, families, Care Workers, vendors and prospective clients
Listen to callers, calm distressed callers and work toward resolutions
Record accurate call notes, including caller details, request, urgency and required action
Direct matters to Care Management, HR, Sales or Management and confirm urgent items are received
Resolve routine enquiries after training on relevant processes
Record client cancellations, Care Worker sick calls and other short-term roster changes
Update approved systems and notify affected staff and the coordination team
Confirm roster changes have been handed over and actioned
Follow up vendors and support preparation and tracking of vendor agreements
Track documents awaiting signature, approval or information and chase completion
Keep files organised, version-controlled and stored in approved locations
Maintain a task tracker to ensure requests are followed through
Record new enquiries and book sales calls, consultations and follow-ups
Assist with recruitment administration, candidate scheduling and HR record keeping
Manage calendars, prepare correspondence and provide regular progress updates

Requirements

What you’ll need

2+ years in administration, client service, call handling or a similar role
Experience supporting Australian clients or businesses
Excellent spoken and written English with a warm, clear and professional phone manner
High emotional intelligence and composure with distressed or demanding callers
Strong note-taking, organisation and follow-up skills
Confidence across multiple systems, including cloud phone platforms, CRMs and shared drives
Good judgement on when to act and when to escalate
Trustworthiness with confidential client and staff information
Experience in home care, aged care, disability (NDIS), health or community services is highly regarded
Familiarity with RingCentral or similar cloud telephony is highly regarded
Experience with rostering or care management software is highly regarded
Must disclose any existing ongoing roles or client work
Must reflect this engagement on LinkedIn, clearly marked as “Independent Contractor”

Benefits

Comp & perks

100% remote work from home