FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support and administrative skills, with proficiency in ticketing systems and Microsoft 365 tools. Capable of managing multiple tasks while maintaining attention to detail and effective communication with remote teams.
Highest-signal resume keywords
Customer Support ExperienceTicketing System ManagementMicrosoft 365 ProficiencyAttention to DetailStrong Written and Verbal English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticketing System ManagementCustomer SupportHelpdesk SupportService Desk CoordinationData ManagementTechnical DocumentationOperational DocumentationSpreadsheets ProficiencyProcess ImprovementNetworking Support
Soft Skills
Highly OrganisedProactiveSelf-DirectedGood JudgementEffective Communication
Tools & Technologies
Zoho DeskZoho CRMMicrosoft SharePointMicrosoft OutlookSimPro
Industry Keywords
Customer SupportAdministrationRemote WorkPhilippines-BasedAustralian Team Communication
About the role
Key responsibilities & impact- Monitor and triage incoming customer support tickets
- Assess requests, determine next steps and escalate issues when required
- Follow up with customers and provide updates on outstanding requests
- Keep customers and internal team members informed of ticket progress
- Record actions, updates and outcomes in the ticketing system
- Maintain customer and site information across relevant systems
- Manage tickets, customer records and information in Zoho Desk and Zoho CRM
- Assist with administration across Microsoft SharePoint, Outlook and SimPro
- Maintain spreadsheets and internal records
- Review project information and support follow-up on quotes and project documentation
- Update internal knowledge base articles and support documentation
- Maintain functional descriptions and operation and maintenance manuals
- Review and update technical and operational documentation
- Assist with ad hoc administrative and operational tasks
- Identify opportunities to improve administrative processes and information management
- Develop into additional Level 1 networking and technical support responsibilities where appropriate
Requirements
What you’ll need- Philippines-based candidate
- Previous experience in administration, customer support, helpdesk support, service desk or a similar coordination role
- Comfortable working with ticketing systems and managing multiple requests or tasks
- Strong written and verbal English
- Highly organised with strong attention to detail
- Comfortable learning and working across multiple software platforms and systems
- Good working knowledge of Microsoft 365 tools, particularly Outlook and SharePoint
- Confident working with spreadsheets and maintaining accurate data
- Able to follow processes and use good judgement when deciding when to escalate an issue
- Proactive and self-directed
- Comfortable working remotely and communicating with an Australian-based team
Benefits
Comp & perks- 100% remote work from home
- Flexibility in how contractor time is managed
- Opportunity to develop technical and networking knowledge
- Independent contractor engagement