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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and e-commerce support capabilities, with proficiency in order processing, complaint resolution, and administrative tasks. Skilled in managing customer inquiries and maintaining accurate records while supporting multiple brands and business functions.
Highest-signal resume keywords
Customer Service ExperienceE-Commerce SupportOrder ProcessingMicrosoft Office ProficiencyAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingComplaint ResolutionInventory ManagementProduct Catalogue ManagementExcel ReportingE-Commerce PlatformsCRM SystemsLogistics CoordinationReturns AdministrationAdministrative Support
Soft Skills
Strong Organisational SkillsProblem-Solving SkillsProactive ApproachEffective Communication
Tools & Technologies
ShopifyNeto/MaropostWooCommerceGoogle Workspace
Industry Keywords
Wholesale DistributionRetailConsumer ProductsB2C Customer Support
About the role
Key responsibilities & impact- Respond to customer enquiries via email, phone and online messaging
- Assist wholesale retailers with product availability, order enquiries, delivery updates and account-related questions
- Support B2C customers with product enquiries, order tracking, returns, warranty requests and after-sales assistance
- Handle complaints professionally and escalate complex issues
- Maintain accurate customer records and follow up on outstanding enquiries
- Process and monitor customer and wholesale orders
- Coordinate with warehouse and logistics teams on dispatches, deliveries and stock availability
- Assist with returns, exchanges, refunds and warranty administration
- Update product information, pricing, stock availability and listings across e-commerce platforms
- Maintain order records and assist with basic reporting
- Identify recurring customer issues and recommend improvements
- Support website and product catalogue administration
- Document and improve internal processes
- Manage shared inboxes
- Provide administrative assistance to business owners and management
- Prepare documents, spreadsheets, reports and meeting notes
- Maintain internal databases, filing systems and customer records
- Follow up with suppliers, customers and internal team members
- Assist with business coordination and ad hoc administrative projects
- Manage paperwork for incoming shipments from overseas suppliers
- Maintain shipment spreadsheets with shipment and delivery dates
Requirements
What you’ll need- Minimum 3 years' experience in customer service, e-commerce support, administration or a similar role
- Excellent written and spoken English, with confidence communicating with Australian customers
- Previous experience supporting an Australian, New Zealand, UK or US business preferred
- Strong organisational skills and ability to manage competing priorities
- Experience handling customer enquiries, order processing and complaint resolution
- Proficiency with Microsoft Office or Google Workspace
- Familiarity with e-commerce platforms, CRM systems and customer support tools
- Strong attention to detail, problem-solving skills and a proactive approach
- Ability to work independently across multiple brands and business functions
- Experience with Shopify, Neto/Maropost, WooCommerce or similar e-commerce platforms highly regarded
- Experience with wholesale distribution, retail or consumer products highly regarded
- Familiarity with inventory management, order fulfilment and logistics highly regarded
- Previous executive assistant or business administration experience highly regarded
- Intermediate level Excel reporting and product catalogue management highly regarded
- Ability to disclose any existing ongoing roles or client work
- Expected to reflect this engagement on LinkedIn as “Independent Contractor”
Benefits
Comp & perks- 100% remote work from home
- Flexible time management as an independent contractor, aligned with AU business hours
- Independent Contractor Agreement engagement