Customer Service and Communications Officer

Hunt St

. Respond promptly to guest inquiries and reservations via email, phone, and booking platforms .

Posted 9/25/2026part-timeRemote • PhilippinesMid-LevelSenior💰 A$1,950 - A$2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing guest inquiries and reservations with a focus on accuracy and efficiency. Proficient in utilizing various booking systems and communication tools to enhance customer service in the hospitality industry.

Highest-signal resume keywords

Customer Service ExperienceBooking And Reservation SystemsExcel ProficiencyExceptional Communication SkillsTech-Savviness

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reservation ManagementData AccuracyIssue ResolutionMulti-TaskingPayment Processing

Soft Skills

EmpathyTime ManagementCollaboration

Tools & Technologies

ExcelWordOneDriveWhatsAppGmailGuestyAirbnbBooking.com

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

HospitalityAccommodationProperty ManagementRemote Work

About the role

Key responsibilities & impact

Respond promptly to guest inquiries and reservations via email, phone, and booking platforms
Use saved replies and automated messaging systems for consistent communication
Address guest requests and queries regarding bookings, check-ins, and check-outs
Update and manage reservation tracking systems across all platforms
Monitor and process failed payments, cancellations, and booking modifications
Communicate reservation details and updates accurately and promptly to guests
Collaborate with housekeeping to ensure readiness for guest check-ins
Confirm guest details and special requests are updated in the system
Maintain data accuracy and completeness in the reservations dashboard

Requirements

What you’ll need

Bachelor’s degree or equivalent
3–5 years of experience in customer service in Australia, in accommodation or hospitality industries
Strong skills in Excel, Word, OneDrive, WhatsApp, and Gmail
Willingness to learn new systems
Exceptional written and verbal communication abilities
Demonstrated ability to resolve issues efficiently and empathetically
Capability to handle multiple tasks and deadlines effectively
Familiarity with booking and reservation systems such as Guesty, Airbnb, and Booking.com
Previous experience in property management or a similar field
Tech-savviness with a proactive approach to adopting new tools and systems
Ability to work remotely as an independent contractor
Must disclose existing ongoing roles or client work
Must reflect this engagement on LinkedIn as “Independent Contractor”

Benefits

Comp & perks

100% remote work from home
Flexible time management as an independent contractor
Potential to transition to a full-time role for the right person