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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client service capabilities with expertise in using Microsoft 365 applications and HubSpot CRM for effective communication and administrative support. Proficient in managing client interactions and improving workflows through the use of AI tools and SaaS applications.
Highest-signal resume keywords
Client Support ExperienceMicrosoft 365 ProficiencyHubSpot CRM ExperienceStrong Organisational SkillsProfessional Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceAppointment SettingDocument FormattingSaaS Application SupportData ManagementReport PreparationSpreadsheet ManagementTask CoordinationFollow-Up ManagementAI Tool Utilization
Soft Skills
Attention to DetailProactive ApproachConfident Phone MannerClear CommunicationAbility to Follow Instructions
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft SharePointMicrosoft PowerPointHubSpot CRMChatGPTMicrosoft CopilotRemote Work Tools
Industry Keywords
Client Service StandardsAdministrative WorkflowsRemote WorkProfessional HeadsetQuiet WorkspaceIndependent Contractor
About the role
Key responsibilities & impact- Respond to Australian business clients via email, phone, and online meetings
- Schedule appointments, service visits, client meetings, and follow-up activities
- Prepare, format, and maintain documents, correspondence, reports, spreadsheets, and presentations
- Maintain accurate client records, notes, tasks, and communication histories in HubSpot CRM or similar platforms
- Support clients using SaaS applications and other software systems
- Coordinate client requests and internal follow-ups through completion
- Use Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint, for communication and administrative workflows
- Follow established procedures and maintain accurate, up-to-date records
- Use AI tools such as ChatGPT and Microsoft Copilot for drafting, summarising, organising information, and improving efficiency
- Identify opportunities to improve administrative tasks and client service workflows
- Maintain professional communication and high service standards with Australian clients
Requirements
What you’ll need- At least 3 years of experience in customer service, client support, appointment setting, administration, or a similar role
- Excellent written and spoken English, with the ability to communicate clearly and professionally with Australian business clients
- Confident phone manner and experience handling client enquiries, coordinating appointments, and managing follow-ups
- Strong Microsoft Word skills, particularly document formatting and preparation
- Working knowledge of Microsoft Excel, Outlook, Teams, SharePoint, and PowerPoint
- Experience using HubSpot CRM or a comparable CRM platform
- Comfortable learning and supporting SaaS applications, online platforms, and software-based services
- Strong organisational skills and attention to detail
- Ability to follow instructions, manage priorities, and complete work accurately without constant supervision
- Comfortable using AI tools to support everyday work and improve productivity
- Professional, proactive approach to client service
- Minimum internet speed: 40 Mbps download / 20 Mbps upload
- Backup internet connection required
- Quiet workspace suitable for client calls
- Professional headset and microphone
- Reliable computer suitable for full-time remote work
- Must be based in the Philippines
- Must disclose any existing ongoing roles or client work
- Must reflect this engagement on LinkedIn as “Independent Contractor”
Benefits
Comp & perks- 100% remote work from home
- Independent contractor engagement
- Monday to Friday work schedule