Customer Service, Sales Administration Assistant

Hunt St

. Serve as the primary first point of contact for incoming customer and business calls during agreed Australian business-hour coverage using the company’s VoIP softphone .

Posted 10/15/2026contractRemote • PhilippinesJuniorMid-Level💰 A$1,800 - A$2,200 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales administration capabilities, with proven experience in MYOB invoicing, order processing, and effective communication. Proficient in managing customer relationships and maintaining accurate records while working independently in a remote environment.

Highest-signal resume keywords

MYOB Invoicing ExperienceCustomer Service SkillsTelephone Communication SkillsAttention to DetailMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MYOBOrder ProcessingBasic BookkeepingInvoicingCustomer Relationship ManagementData EntrySales AdministrationAccounts ReceivableGoogle ResearchNumerical Skills

Soft Skills

Problem-SolvingOrganizational SkillsRapport BuildingIndependent WorkConfidentiality

Tools & Technologies

VoIP SoftphoneMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft 365

Industry Keywords

Customer ServiceSales AdministrationOrder ProcessingAccounts AdministrationRemote Work

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Serve as the primary first point of contact for incoming customer and business calls during agreed Australian business-hour coverage using the company’s VoIP softphone
Answer customer enquiries, take telephone orders, transfer calls, record messages and complete callbacks
Assist with product enquiries, stock availability, customer-specific prices, order status, invoices, freight and delivery information
Handle complaints and escalate complex matters promptly
Maintain accurate notes of calls, customer requests and follow-up actions
Make proactive outbound calls to existing customers to maintain relationships, encourage repeat orders and introduce relevant products
Follow up inactive customers, quotations, brochures, samples, previous enquiries and outstanding orders
Identify upselling and cross-selling opportunities in a helpful, consultative manner
Follow up new prospects supplied by the external telemarketing agency
Introduce the company and relevant product ranges, confirm buyer needs and arrange catalogues, samples and quotations
Log call outcomes, objections, promised actions and next-contact dates
Escalate high-value opportunities, complex negotiations and non-standard pricing matters to the Australian sales team
Prepare and process customer sales orders and invoices using MYOB
Check customer details, product codes, quantities, prices, discounts, GST and freight charges
Maintain MYOB customer, accounting and transaction records and supporting files
Assist with payment allocation, basic account reconciliation and accounts receivable follow-ups
Provide general administrative support, process telephone, email and online orders, and respond to customer and supplier emails
Use Microsoft Outlook, Excel, Word and Microsoft 365 for correspondence, documents, records and reporting
Conduct Google and online research and verify operational information
Collaborate with the administration and sales teams, take ownership of assigned tasks and communicate status or issues promptly
Apply approved AI tools appropriately for email, research, summaries and Excel assistance while protecting confidential information and reviewing AI-generated work

Requirements

What you’ll need

Philippines-based candidate
Minimum 2–3 years’ experience in customer service, sales administration, order processing, accounts administration or a closely related role
Strong telephone and customer-service skills and an excellent command of spoken and written English
Proven experience handling inbound calls and making outbound customer follow-up calls
Ability to build rapport and recommend appropriate products
Proven, hands-on MYOB invoicing experience is favourable, together with good basic bookkeeping and accounting knowledge
Willingness to complete a practical MYOB invoicing test and live inbound/outbound customer call role-play during recruitment
Excellent numerical skills and strong attention to detail, especially with invoices, orders, prices, GST and freight
Excellent Microsoft Outlook skills and strong competence with Excel, Word and Microsoft 365
Good common sense, independent problem-solving and organisational skills
Ability to manage several responsibilities while keeping incoming phone calls as the immediate priority
Professional customer email skills and sound Google research ability
Ability to work independently and consistently in a remote environment
Ability to communicate issues early and maintain strict confidentiality
Highly organised and able to manage repetitive tasks consistently and accurately
Ability to follow procedures while knowing when to ask questions
Disclose any existing ongoing roles or client work
Reflect this engagement on LinkedIn, clearly marked as “Independent Contractor”

Benefits

Comp & perks

100% remote work from home
Flexible time management as an independent contractor, while aligning with AU business hours
Training regarding the company’s approved use of AI
Independent Contractor Agreement engagement