Customer Support Admin, Email, Systems

Hunt St

. Pick up phone-team follow-ups within 30 minutes, including quotes and freight quotes, returns and return labels, order changes, recap emails and installation guides .

Posted 10/7/2026contractRemote • PhilippinesMid-LevelSenior💰 A$1,500 - A$2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and data-entry skills with a focus on accuracy and attention to detail. Proficient in managing customer requests and collaborating effectively in a remote environment while utilizing ticketing systems and AI tools.

Highest-signal resume keywords

Fast And Accurate AdministrationAttention To DetailTicketing Systems ExperienceAI Tool UtilizationLogistics Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAdministrationProblem InvestigationOrder ManagementCustomer Follow-Up

Soft Skills

ProactiveOrganizedClear Written CommunicationAbility To Work Independently

Tools & Technologies

ZendeskMicrosoft Dynamics 365 Business CentralERP SystemsAI Tools

Industry Keywords

LogisticsFreightWarehouseBuilding ProductsPlumbing Products

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Pick up phone-team follow-ups within 30 minutes, including quotes and freight quotes, returns and return labels, order changes, recap emails and installation guides
Chase carriers including StarTrack, Toll, Australia Post and other freight providers
Request custom stickers, signs and other items required to fulfil customer requests
Investigate delivery issues and wrong-goods problems using carrier records, proof of delivery and warehouse information
Document findings clearly and complete the appropriate follow-up
Manage email tickets covering dispatch and tracking, returns and credits, payments and web orders
Keep tasks moving and close the loop on customer and internal requests
Review and complete AI-drafted work, correcting errors and checking accuracy
Make supplier and carrier calls when required to resolve issues
Collaborate with the phone team, warehouse and freight partners

Requirements

What you’ll need

Philippines-based candidate
Fast and accurate administration and data-entry skills
Clear, professional written English
Strong attention to detail
Comfortable working with ticketing systems, ERP/business systems and AI tools
Able to manage a high volume of requests without losing accuracy
Proactive and organised, with a strong habit of following tasks through to completion
Comfortable working independently in a remote environment
Reliable availability during the agreed Australian business-hours working window
Experience with Zendesk (nice to have)
Experience with Microsoft Dynamics 365 Business Central (nice to have)
Logistics, freight or warehouse experience (nice to have)
Experience working with building, plumbing or related trade products (nice to have)
Provide an example of a process made faster, simpler or more efficient in a previous role
Provide an example of an AI tool used at work and explain its day-to-day workflow use
Disclose any existing ongoing roles or client work
Reflect this engagement on LinkedIn, clearly marked as “Independent Contractor”

Benefits

Comp & perks

100% remote work from home
Flexible time management as an independent contractor, while aligning with Australian business hours
Independent Contractor Agreement