Head of Product – Operations

Hunt St

. Own and maintain the company’s product roadmap .

Posted 9/29/2026full-timeRemote • PhilippinesLead💰 A$3,000 - A$4,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and operational oversight, with a strong focus on managing external developers, coordinating releases, and establishing scalable processes. Proficient in payments, customer support operations, and process automation within technology-enabled environments.

Highest-signal resume keywords

Product ManagementSaaS ExperiencePayments ManagementProcess AutomationExternal Developer Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap ManagementQA and Regression TestingDigital Customer OnboardingData Reporting and DashboardsTechnical Documentation

Soft Skills

Excellent CommunicationOperational Management

Tools & Technologies

StripeCRM SystemsWorkflow Systems

Certifications & Qualifications

Formal Tertiary Qualifications in Technology

Industry Keywords

FintechMarketplaceSubscription PlatformsMembership Platforms

About the role

Key responsibilities & impact

Own and maintain the company’s product roadmap
Translate commercial requirements into clear development specifications
Prioritise features, improvements and bugs
Manage external developers and technology partners
Challenge development estimates and timelines
Establish acceptance criteria for development
Coordinate releases
Maintain product and technical documentation
Own QA and regression testing
Test development before production release
Maintain bug and issue registers
Manage development priorities and delivery
Coordinate security, backups, platform reliability and technical issues
Manage fundraiser operations from signed agreement through onboarding, setup, launch and active operation
Manage merchant operations from signed agreement through onboarding, offer setup, approval, live operation and ongoing management
Oversee member and payment operations including registration, payments, fundraiser allocation, membership activation, usage and renewal
Manage Stripe/payment issues, failed payments, refunds, membership status and reconciliation
Establish customer support processes for fundraisers, merchants and members
Build support systems, FAQs, documentation and automation
Build and maintain management reporting for fundraisers, merchants, members, sales, revenue, distributions, payments, renewals, support, product development and platform performance
Identify manual processes and progressively automate them
Take day-to-day product and operational management responsibility from the Founder
Establish scalable processes capable of supporting significant company growth

Requirements

What you’ll need

5+ years of relevant experience in Digital Product and/or technology-enabled operations
Previous experience working for an Australian, UK, US or other international technology company would be highly regarded
Excellent written and spoken English communication
Demonstrated experience in SaaS, marketplace, fintech, subscription or membership platforms
Product management and/or product ownership experience
Experience managing external software developers
Experience with QA and software releases
Experience with digital customer onboarding
Experience with payments and subscriptions; Stripe experience highly regarded
Experience with CRM and workflow systems
Experience with process automation
Experience with customer support operations
Experience with data, dashboards and reporting
Experience building operational processes within a growing company
Must be technically confident enough to manage developers effectively
Must be comfortable working Australian business hours (9:00 am–5:00 pm)
Formal tertiary qualifications in technology, information systems, business, operations or similar are advantageous but not essential
Must disclose any existing ongoing roles or client work
Must reflect this engagement on their LinkedIn profile

Benefits

Comp & perks

100% remote work from home
Formal employment through an Employer of Record (EOR) arrangement