Operations Support Coordinator

Hunt St

. Manage the Operations support desk inbox and ticketing system as the single point of entry for site enquiries .

Posted 10/23/2026contractRemote • PhilippinesMid-LevelSenior💰 A$1,200 - A$1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations coordination and project management, with strong capabilities in ticketing systems and advanced Microsoft Office skills. Proficient in stakeholder collaboration and effective communication, ensuring timely resolution of inquiries and operational efficiency.

Highest-signal resume keywords

Operations CoordinationTicketing System ExperienceAdvanced Microsoft ExcelStrong Written CommunicationAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations CoordinationProject CoordinationTicketing SystemMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Strong CommunicationOrganisational SkillsTime ManagementProactive ApproachProblem-Solving

Tools & Technologies

FreshDeskZendesk

Industry Keywords

HospitalityRetailFranchiseMulti-Site Experience

About the role

Key responsibilities & impact

Manage the Operations support desk inbox and ticketing system as the single point of entry for site enquiries
Triage requests by category and priority, resolving straightforward requests using FAQs, knowledge sheets, or published policy
Apply precedent decisions to repeat requests and escalate new or complex requests to the Head of Operations
Route requests to the appropriate Support Office Help Desk and track them through resolution
Track response-time performance and prepare reporting for Quarterly Business Reviews
Maintain the Precedent Log, review monthly request trends, and draft FAQ updates
Produce monthly reports on repeat requests and emerging network issues
Track audit schedules and results and follow up outstanding site actions
Provide administrative and executive support to the Head of Operations
Prepare meeting packs, agendas, minutes, follow-up actions, presentations, and documents to brand standards
Maintain operational calendars, action registers, and project timelines
Collaborate with Franchise Partners, Venue Leaders, and Support Office departments

Requirements

What you’ll need

Philippines-based candidates
Experience in operations coordination, project coordination or business administration
Experience with a ticketing or help desk system such as FreshDesk or Zendesk is highly regarded
Hospitality, retail, franchise, or multi-site experience is highly regarded
Advanced Microsoft Office skills, particularly Excel and PowerPoint
Strong written English for clear, professional communication with venue owners and leaders
Strong analytical, communication and problem-solving skills
Sound judgement on when to resolve, route, or escalate requests
Experience working with multiple stakeholders across geographically dispersed locations
Strong organisational and time management skills
Highly organised, proactive and able to manage multiple priorities in a fast-paced environment
Must disclose any existing ongoing roles or client work
Must reflect this engagement on LinkedIn as “Independent Contractor”

Benefits

Comp & perks

100% remote work from home
Flexibility in how you manage your time as an independent contractor
Work aligned with AU business hours for collaboration