Senior E-commerce Customer Service, Operations Coordinator

Hunt St

. Manage Zendesk enquiries covering products, accounts, delivery issues, returns, refunds and replacements .

Posted 9/18/2026full-timeRemote • PhilippinesSenior💰 A$1,500 - A$2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in e-commerce customer service, inventory forecasting, and international logistics, with strong capabilities in managing purchasing processes and supplier coordination. Proficient in WordPress and WooCommerce, with a focus on maintaining accurate records and effective communication across multiple stakeholders.

Highest-signal resume keywords

E-Commerce Customer ServiceInventory ForecastingInternational LogisticsWordPress and WooCommerce ExperienceExecutive Administrative Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cost ForecastingMulti-Currency CalculationsSpreadsheet ProficiencyPurchase Order ManagementOperational KPI MonitoringDocument Management System SetupKnowledge Base CreationSupplier CoordinationShipping Discrepancy ResolutionProduct-Level Demand Forecasting

Soft Skills

Natural CommunicationExcellent JudgementPrioritizationDecision-MakingAttention to Detail

Tools & Technologies

ZendeskWooCommerceWordPressMetorikConfluenceTodoist

Industry Keywords

E-CommerceInventory ManagementSupplier Coordination3PL CoordinationOrganic Foods Knowledge

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Manage Zendesk enquiries covering products, accounts, delivery issues, returns, refunds and replacements
Handle WooCommerce order corrections and maintain accurate customer records
Provide accurate customer support and follow issues through to resolution
Build product-level demand forecasts and replenishment plans
Forecast purchasing expenditure and landed costs across currencies
Manage purchase orders and routine replenishment within agreed budgets
Coordinate ordering from established brands and manufacturing partners, primarily in the US
Monitor production schedules, supplier updates and shipping deadlines
Coordinate freight forwarders, customs brokers and third-party fulfilment warehouses across countries
Track shipments through receipt and resolve discrepancies
Keep WooCommerce and warehouse inventory aligned
Add and update products in WordPress and WooCommerce
Prepare Metorik reports and monitor operational KPIs
Identify recurring problems, recommend improvements and flag risks
Create and maintain a searchable company knowledge base and document management system
Establish folder structures, naming conventions, document ownership, permissions and version control
Maintain and improve SOPs in Confluence
Manage calendars, scheduling and inboxes for the three-person leadership team
Triage messages, draft replies and turn correspondence into actionable tasks
Organise Todoist priorities, owners and deadlines and follow up on commitments
Prepare meeting agendas, record decisions, assign actions and follow up deadlines
Research and coordinate travel, bookings, itineraries and appointments across time zones
Compare suppliers, obtain quotes and place approved orders
Track deliveries, receipts, returns, refunds, subscriptions, renewals and warranties
Handle ad hoc business and personal administration with care and discretion

Requirements

What you’ll need

Proven hands-on experience in e-commerce customer service, inventory forecasting, purchasing and international logistics, including supplier and 3PL coordination
Expert-level written and spoken English, with natural, precise communication and excellent judgement around tone
Strong spreadsheet and numerical skills, including cost forecasting, multi-currency calculations and turning reports into practical decisions
Hands-on WordPress and WooCommerce experience, with the ability to follow detailed brand guidelines accurately
Experience providing executive or administrative support to multiple senior stakeholders
Able to move between customer enquiries, stock planning and leadership support without losing sight of priorities
Makes sound decisions within remit, asks focused questions when needed, and raises exceptions early with a proposed solution
A passion for healthy living, with practical knowledge of organic foods, supplements and ingredient quality (nice-to-have)
Familiarity with Zendesk, Metorik, Confluence and Todoist (nice-to-have)
Experience setting up a knowledge base or document management system from scratch, including naming conventions, permissions and version control (nice-to-have)
Exposure to a multi-brand or scaling e-commerce environment (nice-to-have)
Philippines-based candidate
Must disclose any existing ongoing roles or client work

Benefits

Comp & perks

100% remote work from home
Independent Contractor Agreement engagement
Availability for collaboration during core AEST business hours
Opportunity to work closely with founders and take meaningful ownership
Engagement reflected on LinkedIn as “Independent Contractor”