Team and Customer Assistant

Hunt St

. Support both Founders with diary management and meeting arrangements, ensuring attendees are fully briefed .

Posted 10/13/2026contractRemote • PhilippinesJuniorMid-Level💰 A$1,500 - A$2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and project management capabilities, with a focus on customer service excellence and effective communication. Proficient in managing multiple priorities while ensuring compliance and alignment with business operations.

Highest-signal resume keywords

Virtual Assistant ExperienceCustomer Service ManagementProject CoordinationOrganizational SkillsWritten Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Diary ManagementTravel CoordinationKPI TrackingBudget ManagementOnboarding Scheduling

Soft Skills

Detail-OrientedSelf-StarterSolution-MindedInterpersonal SkillsStrategic Thinking

Tools & Technologies

GorgiasChatbotSocial Media Platforms

Industry Keywords

Customer ExperienceTeam Recognition ProgramRegulated SPF ProductsBrand EthosCommunity Programming

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Support both Founders with diary management and meeting arrangements, ensuring attendees are fully briefed
Book and coordinate travel schedules for both Founders
Plan key team events
Assist with decks for board reporting and leadership team meetings and follow up on actions
Handle personal administration for both Founders
Forward-plan for both Founders to increase effectiveness
Coordinate and potentially lead ad hoc projects briefed by the Co-Founders
Support effective operation of the executive team
Facilitate and help direct the Team Recognition program
Assist with onboarding schedules for new team members
Manage team KPIs, including KPI tracking and quarterly reviews
Arrange Board and Leadership Team meetings across time zones
Manage customer service systems, email inboxes for Australia, the US and the UK, Gorgias, chatbot and social media
Provide exceptional customer service and optimise customer experiences
Resolve customer problems, questions and comments with tailored solutions
Become an expert on the company’s products, policies, ingredients, packaging and brand ethos
Work with the Quality & Regulatory team to ensure compliance for regulated SPF products
Respond first to Instagram and Facebook inbox and comment queries
Work with the social media team on community programming, content, product-development involvement, and outreach to content creators and influencers

Requirements

What you’ll need

Philippines-based candidate
At least 2 years of experience as a Virtual Assistant or Customer Service representative
Self-starter, solution-minded, detail-oriented with exceptional organisational and follow-up skills
Ability to efficiently manage and prioritize multiple projects
Strong attention to detail and execution
Ability to think strategically, conceptualize new ideas, initiate change and react to a fast-paced environment
Strong written communication skills and interpersonal capabilities to deliver a professional tone of voice reflective of the brand values
Proficiency in working with numbers and general budget management
Ability to align with Australian business hours, approximately 9 AM–5 PM, Monday to Friday
Willingness to work outside Australian business hours from time to time
Must disclose existing ongoing roles or client work

Benefits

Comp & perks

100% remote work from home
Flexibility in how you manage your time as an independent contractor
Opportunity to work with an innovative Australian beauty and skincare brand
Engagement as an independent contractor