Production Scheduler

Hunter Douglas, Inc.

. Obtain a thorough understanding of the service process and scheduling techniques .

Posted 10/5/2026full-timeRemote • Florida • United StatesJunior💰 $48,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and multitasking abilities while effectively managing service appointments and technician schedules. Proficient in CRM systems and Microsoft Office, with a focus on customer communication and collaboration.

Highest-signal resume keywords

CRM Systems ProficiencyMicrosoft Office ProficiencyService Coordination ExperienceStrong Multitasking SkillsCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryScheduling TechniquesService Process UnderstandingAppointment ManagementEfficiency Auditing

Soft Skills

Organizational SkillsAdaptabilityTeam PlayerProfessional CommunicationSense of Urgency

Industry Keywords

Customer ServiceService Technician CoordinationInstallation ReturnsCollaborationHigh-Paced Environment

About the role

Key responsibilities & impact

Obtain a thorough understanding of the service process and scheduling techniques
Set service appointments using calendars, training, and provided platforms
Communicate with customers via phone, text, and email
Manage the Service phone line and email inbox
Set appointments and manage schedules for service technicians
Audit technician calendars for efficiency and accuracy
Gather accurate information to understand customer needs
Maintain accurate data entry
Monitor Return to Customer reports for Service and Installation
Assist Install Coordinators with installation returns
Collaborate with the Coordination team to prioritize scheduling
Learn products sufficiently to assist with troubleshooting
Work closely with the Service Lead to provide customer and technician feedback and improve processes and systems
Perform all other duties as assigned

Requirements

What you’ll need

Exceptionally organized with strong multitasking skills
Works well in a high paced environment with an unmatched sense of urgency
Adaptable in a changing environment
Familiarity with CRM systems
1-3 years of coordination experience
Proficient in CRM systems and Microsoft Office
Professional and kind communication with customers and co-workers
Team player
Willingness to learn and adapt to new processes
Equal Opportunity Employer; EOE/M/F/Vet/Disabled are encouraged to apply

Benefits

Comp & perks

Monthly bonus opportunities when revenue goals are achieved (eligible after 90 days)
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts