Hunter Douglas, Inc.

Scheduler

• Obtain a thorough understanding of the service process and scheduling techniques
• Set service appointments using calendars, training, and provided platforms
• Communicate with customers via phone, text, and email
• Manage the Service phone line and email inbox
• Set appointments and manage schedules for service technicians
• Audit technician calendars for efficiency and accuracy
• Gather accurate information to understand customer needs
• Maintain accurate data entry
• Monitor Return to Customer reports for Service and Installation
• Assist Install Coordinators with installation returns
• Collaborate with the Coordination team to prioritize scheduling
• Learn products sufficiently to assist with troubleshooting
• Work closely with the Service Lead to provide customer and technician feedback and improve processes and systems
• Perform all other duties as assigned

Explore Production Scheduler at Hunter Douglas, Inc.. Review requirements and application details.