Colleague Resource Center Team Lead

Huntington National Bank

. Provide advanced level of support to CRC and CSC Colleagues and all bank departments on Huntington policies, procedures, customer service issues, and systems .

Posted 9/24/2026full-timeAkron • Ohio • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and risk management while ensuring adherence to operational processes and corporate standards. Proven ability to implement process improvements and maintain high-quality service levels in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceRisk ManagementProcess ImprovementCommunication SkillsColleague Resource Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceRisk AvoidanceProcess ImprovementOperational ProcessesQuality Assurance

Soft Skills

Problem SolvingTime ManagementMultitaskingTeam CollaborationProfessional Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Huntington PoliciesCustomer Solution CenterService Level StandardsContinuous Improvement ProcessEscalated Calls

About the role

Key responsibilities & impact

Provide advanced level of support to CRC and CSC Colleagues and all bank departments on Huntington policies, procedures, customer service issues, and systems
Resolve escalated calls from CRC agents for the banker and customer, using independent decision making
Ensure departmental service level standards are met
Recommend process improvements for internal and external customer service
Identify risk situations to the bank and coach bankers on solutions for risk avoidance and loss reduction
Advise Customer Solution Center Representatives and Support Group Colleagues to ensure adherence to operational processes, guidelines, policies, and corporate standards
Keep abreast of risk-related changes impacting assigned work functions and processes
Identify, recommend, and manage implementation of process improvements using the Huntington Continuous Improvement Process
Enhance quality, customer service, risk avoidance, and expense controls
Maintain up-to-date knowledge of products, services, technology, and regulations
Provide additional customer support to other specialty lines of business when needed
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
3 years of customer service experience
1 year of experience in the Colleague Resource Center
Must demonstrate excellent quality during calls
Must have proven ability to successfully resolve complex issues
Must possess excellent written and oral communication skills, specifically the ability to interact with clients, colleagues, and management in a professional manner
Demonstrate passion to help others succeed and provide the tools and resources needed to work as a team
Ability to organize time and prioritize work to meet established service levels
Proven ability to perform job duties with high level of accuracy
Has the competence to multitask and the desire to constantly grow within your role
Applicants must be currently authorized to work in the United States on a full-time basis
Huntington will not sponsor applicants for this position for immigration benefits

Benefits

Comp & perks

Full-time employment
Eligible for overtime pay (Exempt Status: No)
Equal Opportunity Employer
Tobacco-Free Hiring Practice