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Commercial Services Manager
Huntington National Bank. Lead and manage a team of professional service colleagues supporting assigned commercial verticals and portfolios .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Commercial Banking with a focus on customer support, operations, and regulatory compliance. Proven leadership in team management, process improvement, and strategic project execution.
Highest-signal resume keywords
Commercial Banking ExperienceTeam LeadershipProcess ImprovementData-Driven AnalysisCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementRisk ManagementProcess DocumentationContinuous ImprovementAnalytical Skills
Soft Skills
NegotiationCritical ThinkingCommunicationOrganizational SkillsAttention to Detail
Tools & Technologies
Microsoft OfficeDigital Resources
Industry Keywords
Commercial ProductsCustomer ExperienceSales SupportDepository AccountsFunds Movement
About the role
Key responsibilities & impact- Lead and manage a team of professional service colleagues supporting assigned commercial verticals and portfolios
- Provide day-to-day oversight of team performance and ensure policies and procedures are followed
- Serve as back-up to the senior Services manager and participate on the management team
- Assist with resource planning, project management, training, and documentation
- Manage team processes, resources, and quality of results
- Manage risk, controls, policies, and procedures to mitigate losses and reputation risk
- Partner with Sales and business leaders to enhance customer experience and deal team execution
- Develop and maintain relationships with business partners, customers, and third parties
- Drive team performance and productivity using data-driven analysis and key results metrics
- Lead or participate in strategic projects and represent Commercial customer and colleague perspectives
- Handle complex onboarding, depository accounts, customer digital platforms, products, credit structures, and funds movement
- Maintain advanced knowledge of Commercial products, services, systems, and related technology
- Build and maintain individual development and team dynamics
- Promote and adopt change management and culture for colleague and customer experience
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- 7+ years of Commercial Banking experience in customer/sales support, deposits, loans, operations, and/or regulatory
- Strong ability to facilitate and negotiate
- Enhanced critical thinking and analytical skills
- Proven ability to lead continuous improvement efforts and identify/correct process deficiencies
- Proven leadership and mentoring capabilities
- Excellent written and verbal communication skills
- Proficient use of Microsoft Office and other digital resources
- Strong organizational skills with attention to detail, planning and follow-up
- Ability to work independently on multiple tasks without compromising quality or deadlines
Benefits
Comp & perks- Incentive compensation plan
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)