Consumer Loan Servicing Specialist, Level 3

Huntington National Bank

. Oversee and support the daily workflow of incoming payments, payoffs, MSP tasks, suspense oversight, and mortgage and line-of-credit cashiering processes .

Posted 9/29/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial servicing, particularly in mortgage servicing processes, compliance, and regulatory adherence. Proficient in managing workflows, training colleagues, and implementing process improvements while ensuring high service levels.

Highest-signal resume keywords

Mortgage Servicing Platform (MSP)Financial Servicing ExperienceLeadership or Team Lead ExperienceMortgage Regulations ComplianceMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingPayments ProcessingAccount ReconciliationQuality AssuranceACH TransactionsCash AdjustmentsNSF ReversalsProcedure UpdatesQC TestingProcess Improvement

Soft Skills

Written CommunicationVerbal CommunicationProblem-SolvingOrganizational SkillsMulti-Tasking

Tools & Technologies

Specialized Software ApplicationsMortgage Servicing Software

Industry Keywords

ComplianceInvestor GuidelinesRegulatory RequirementsConsumer Loan ProductsService Levels

About the role

Key responsibilities & impact

Oversee and support the daily workflow of incoming payments, payoffs, MSP tasks, suspense oversight, and mortgage and line-of-credit cashiering processes
Serve as a subject matter expert and point of contact for escalated, complex, or exception-based requests
Identify and implement process improvements
Monitor service levels
Maintain up-to-date departmental procedures
Process loan payoffs, payments, NSF reversals, ACH, and cash adjustments
Handle complex consumer loan product and service processing, including account research, reconciliation, quality assurance, reporting, and monetary transactions
Train new colleagues and cross-train existing colleagues
Complete QC testing for team colleagues
Respond to internal and external customers via written correspondence
Participate in system upgrades and testing
Complete procedure updates and job aids
Work with management, risk, compliance, and audit
Perform other assigned duties
Adhere to written policies and procedures to ensure compliance with investor, regulatory, and internal requirements

Requirements

What you’ll need

High school diploma or equivalent
Previous experience in a leadership or team lead role
3 or more years of experience in a financial servicing role
2 or more years of experience with mortgage servicing platform (MSP)
Familiarity with mortgage regulations, compliance, and investor guidelines
Proficiency in Microsoft Office Suite
Good written and verbal communication skills
Proven independent problem-solving skills
Good organizational skills
Excellent PC skills; specialized software such as product-specific applications is a plus
Ability to prioritize and multi-task in a fast-paced environment
Applicants must be currently authorized to work in the United States on a full-time basis
Huntington will not sponsor applicants for immigration benefits

Benefits

Comp & perks

Eligible for overtime pay (non-exempt status)
Potential flexible work arrangement eligibility for certain positions outside the branch network, combining in-office and work-from-home options (general company approach; this posting is designated Office)
Equal Opportunity Employer