Crisis Management Specialist

Huntington National Bank

. Serve as a subject matter expert for incident and crisis events impacting customers, colleagues, buildings, or business processes .

Posted 10/20/2026full-timeUnited StatesJuniorMid-Level💰 $57,000 - $113,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis management and incident response, with a strong focus on developing and conducting training exercises. Proficient in analyzing incident data and maintaining crisis communication protocols while effectively managing stress and multitasking in dynamic environments.

Highest-signal resume keywords

Crisis Management ExperienceIncident Management CertificationCrisis Communication Application ManagementTraining Scenario DevelopmentRegulatory Knowledge (FFIEC, FEMA, DHS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis ManagementIncident AnalysisTraining DevelopmentCrisis CommunicationRisk AssessmentOn-Call Duty ManagementExecutive-Level ReportingCrisis Response PlanningData AnalysisMultitasking

Soft Skills

Excellent JudgmentStress ManagementDecision MakingTask FlexibilityEffective Communication

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Incident Management CertificationCrisis Management CertificationCrisis Communications CertificationBusiness Continuity Certification

Industry Keywords

Crisis Management ProgramCorporate Crisis ManagementFFIEC IT Exam HandbookFEMA Incident Command SystemDHS HSEEPOperational ThreatsSevere Weather ResponseInfectious Disease PreparednessSecurity ThreatsCrisis Response Team

About the role

Key responsibilities & impact

Serve as a subject matter expert for incident and crisis events impacting customers, colleagues, buildings, or business processes
Maintain and improve the Corporate Crisis Management program
Lead response teams to mitigate impacts and recover impacted units
Monitor and assess incidents and recommend response next steps
Create and distribute executive-level incident summaries and updates
Plan and conduct CCM response team training and exercises
Monitor, evaluate, and respond to technology, operational, severe weather, infectious disease/pandemic, and security threats while performing CCM on-call duties
Manage the Crisis Communication application, including colleague contact information, groups, rules, and user access
Maintain CCM response plans, including membership, tasks, associated documents, and distribution
Schedule, plan, and conduct required response team training and exercises
Analyze incident data to determine metrics, trends, and associated risk to the bank
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree
Minimum of 2 years of crisis management experience
Minimum of 1 year building and conducting detailed training scenarios and exercises
Industry certification in incident management, crisis management, crisis communications or business continuity preferred
Knowledge of regulatory and federal guidelines pertaining to crisis management, including FFIEC’s IT Exam Handbook – BCP, FEMA’s Incident Command System, and DHS HSEEP preferred
Ability to work an on-call schedule that can require non-standard business hours
Effectively manages stress in a constantly changing environment
Excellent judgment and ability to make quick decisions and think outside the box
High level of work and task flexibility
Ability to multitask and prioritize in an often-fast paced environment
Excellent written and oral communication skills
Proficiency with Microsoft Office products
Applicants must be currently authorized to work in the United States on a full-time basis
Huntington will not sponsor applicants for immigration benefits

Benefits

Comp & perks

Incentive compensation plan
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)
Professional development through vendor training, seminars, online training, and industry publications