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Customer Experience Banker
Huntington National Bank. Provide excellent customer service and effectively resolve customer issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively resolve customer issues while adhering to operational and regulatory policies. Proficient in relationship management and sales processes to enhance customer engagement and drive business growth.
Highest-signal resume keywords
Customer ServiceSales AcumenRelationship ManagementCash HandlingBanking Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Transaction ProcessingCash Handling SkillsSales ProcessRegulatory ComplianceOperational Procedures
Soft Skills
CommunicationPresentationProblem Solving
Tools & Technologies
Mobile Banking ServicesOnline Banking Services
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
BankingFinancial ServicesCustomer Relationship ManagementRetail Sales
About the role
Key responsibilities & impact- Provide excellent customer service and effectively resolve customer issues
- Understand and educate customers on consumer deposit products
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals
- Educate and refer customers to other areas of the bank to deepen relationships and build partnerships
- Adhere to operational, security, risk, and regulatory policies and procedures
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
- Process customer transactions accurately and efficiently
- Balance daily while providing exemplary customer service
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree
- Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales
- Cash handling skills
- Comfort with technology such as mobile services and online banking services
- Ability to work 32–35 hours per week
- Ability to work more hours when available
- Applicants must be currently authorized to work in the United States on a full-time basis
- Huntington will not sponsor applicants for immigration benefits
Benefits
Comp & perks- Full-time benefits eligibility
- Opportunity to work more hours when available
- Future opportunity to move into full time