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Customer Experience Banker
Huntington National Bank. Provide excellent customer service and effectively resolve customer issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively resolve customer issues while adhering to operational and regulatory policies. Proficient in educating customers on banking products and fostering relationships to drive sales and referrals.
Highest-signal resume keywords
Customer ServiceCash HandlingBanking KnowledgeSales ProcessRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCash HandlingTransaction ProcessingSales TechniquesRisk Management
Soft Skills
Problem SolvingCommunicationRelationship BuildingAdaptability
Tools & Technologies
Mobile ServicesOnline Banking Services
Industry Keywords
Financial ServicesConsumer Deposit ProductsCustomer Relationship ManagementOperational Policies
About the role
Key responsibilities & impact- Provide excellent customer service and effectively resolve customer issues
- Understand and educate customers on consumer deposit products
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals
- Educate and refer customers to other areas of the bank to deepen relationships and build partnerships
- Adhere to operational, security, risk, and regulatory policies and procedures
- Process customer transactions accurately and efficiently and balance daily
- Provide exemplary customer service
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree
- Applicants must be currently authorized to work in the United States on a full-time basis
- Cash handling skills (preferred)
- Comfort with technology such as mobile services and online banking services (preferred)
- 1 year or more in customer service in banking, financial services, or goal-driven retail sales (preferred)
Benefits
Comp & perks- Inclusive team environment
- Opportunity to share ideas and voice opinions impacting customers, the bank, and communities