Employee Relations Manager

Huntington National Bank

. Manage an individual caseload and conduct workplace investigations from intake through resolution .

Posted 11/9/2026full-timeUnited StatesMid-LevelSenior💰 $70,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex workplace investigations, providing consultation on Employee Relations matters, and improving investigation processes. Proficient in analyzing case data to identify trends and risks while ensuring compliance with employment laws and documentation standards.

Highest-signal resume keywords

Workplace Investigation ManagementEmployee Relations ConsultationEvidence AnalysisEmployment Law KnowledgeCoaching and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workplace Investigation PrinciplesCase ManagementDocumentation StandardsCredibility AssessmentRisk Analysis

Soft Skills

Written CommunicationVerbal CommunicationInfluencing SkillsCoaching Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointEmailCalendar

Certifications & Qualifications

PHR CertificationSPHR Certification

Industry Keywords

Employee RelationsHuman ResourcesComplianceLabor RelationsFinancial Services

About the role

Key responsibilities & impact

Manage an individual caseload and conduct workplace investigations from intake through resolution
Handle particularly sensitive, complex, or significant matters, including interviewing, evidence analysis, credibility and corroboration assessment, findings, documentation, and recommendations
Provide guidance and consultation on prioritization, workload balancing, aging, timeliness, and appropriate escalation
Reinforce expectations for investigation quality, documentation, confidentiality, and objectivity
Monitor case-management indicators and use data to improve effectiveness, quality, consistency, and timeliness
Improve investigation processes, templates, protocols, documentation standards, and case-management practices
Serve as a subject-matter expert to HR professionals and business leaders on complex Employee Relations matters, workplace investigations, policy interpretation, and employee concerns
Coach and guide the team on investigative judgment, interviewing skills, evidence analysis, credibility assessment, documentation, and written communication
Analyze case activity to identify emerging themes, recurring allegations, workplace trends, systemic issues, control gaps, and Employee Relations risks
Translate case data and investigative observations into insights for Employee Relations leadership and organizational stakeholders
Identify policy gaps, ambiguities, and inconsistencies and recommend policy updates and clarifications
Partner with Employee Relations leadership to develop, review, and implement policy changes and related guidance

Requirements

What you’ll need

Bachelor's degree required, preferably in Human Resources, Business, Employee Relations, Labor Relations, or a related field
Minimum of 5+ years of progressive Employee Relations, Human Resources, Compliance, Ethics, Legal, or workplace-investigation experience
Significant experience independently leading complex workplace investigations
Demonstrated experience providing consultation and guidance on complex or sensitive Employee Relations matters
Strong working knowledge of employment laws, workplace investigation principles, Employee Relations practices, and appropriate investigation documentation
Ability to assess complex and conflicting evidence, credibility considerations, risk factors, and sensitive workplace circumstances
Strong written and verbal communication skills
Experience managing high-volume case portfolios while balancing risk, quality, timeliness, and employee experience
Ability to influence and provide effective consultation to HR professionals and leaders at multiple organizational levels
Experience leading, coaching, or developing others through influence, including informal, functional, or matrixed leadership without formal supervisory authority
Proficiency with Microsoft Word, Excel, PowerPoint, email, calendar, intranet, and other business technology
Current PHR or SPHR certification preferred
Employee Relations experience in a financial services and/or retail environment preferred

Benefits

Comp & perks

Incentive compensation plan eligibility
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)
Flexible work arrangements may be available for certain positions outside the branch network
Work-from-home arrangement may be available depending on the specific work arrangement provided by the hiring team