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Financial Relationship Banker
Huntington National Bank. Provide excellent customer service and effectively resolve customer issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales acumen in banking and financial services, with a focus on relationship building and technology utilization. Proficient in educating customers on banking products and optimizing their use of online and mobile services.
Highest-signal resume keywords
Customer Service ExperienceSales ExperienceRelationship BuildingKnowledge of Banking ProductsVerbal and Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSalesBanking AcumenConsumer LendingBusiness BankingPresentation SkillsKnowledge of Deposit ProductsGoal Driven SalesTechnology UtilizationProblem Resolution
Soft Skills
Relationship ManagementCommunication SkillsInterpersonal SkillsAdaptabilityTeam Collaboration
Tools & Technologies
Online Banking ServicesMobile Banking ServicesATM Technology
Certifications & Qualifications
High School DiplomaGEDBachelor's Degree Preferred
Industry Keywords
Financial ServicesRetail SalesBusiness to Business SalesConsumer BankingRegulatory Compliance
About the role
Key responsibilities & impact- Provide excellent customer service and effectively resolve customer issues
- Grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up, and referrals
- Educate and refer customers to other areas of the bank to deepen relationships and build internal partnerships
- Educate customers on optimizing online, mobile, and ATM banking technology
- Maintain knowledge of products, services, technology, and policies
- Adhere to operational, security, risk, and regulatory policies and procedures
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Minimum of 1 year customer service and sales experience in banking, financial services, goal driven retail sales, or business to business sales, or military service in an administration, contracting, civil affairs or similar role
- Bachelor's Degree preferred
- Ability to build, deepen and retain relationships
- Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills
- Excellent verbal and written communication skills
- Comfort with technology such as mobile services and online banking services
- Knowledge of consumer and business deposit products
- Applicants must be currently authorized to work in the United States on a full-time basis
Benefits
Comp & perks- Incentive compensation plan
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)