IT Service Delivery Manager – API Platform, Developer Portal, Emerging AI Gateway - Senior

Huntington National Bank

. Lead a high-performing engineering team responsible for Huntington's Apigee-based API Gateway and Developer Portal, supporting critical enterprise capabilities 24x7x365 .

Posted 10/6/2026full-timeUnited StatesSenior💰 $93,000 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading high-performing engineering teams focused on API Gateway and Developer Portal management, with a strong emphasis on operational excellence, platform reliability, and developer experience. Proficient in driving technology strategy, governance, and continuous improvement within regulated environments.

Highest-signal resume keywords

Apigee X ExpertiseRESTful API DevelopmentCI/CD ImplementationPlatform Operations ManagementLeadership in Software Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API SecurityTraffic ManagementPolicy DevelopmentObservability PracticesCapacity PlanningIncident ManagementCloud PlatformsDeveloper Portal TechnologiesOAuth 2.0JWT

Soft Skills

Excellent CommunicationCollaboration Across TeamsCoaching and Mentoring

Tools & Technologies

Apigee Developer PortalReadMeGCPAWSAzure

Industry Keywords

Financial ServicesRegulated EnvironmentsEnterprise PlatformsTechnology GovernanceGenerative AI Technologies

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Lead a high-performing engineering team responsible for Huntington's Apigee-based API Gateway and Developer Portal, supporting critical enterprise capabilities 24x7x365
Own end-to-end technology delivery execution, including staffing, planning, engineering execution, operational excellence, and continuous improvement
Develop and execute the long-term strategy and roadmap for the API Gateway, Developer Portal, and related platform capabilities
Drive availability, reliability, scalability, resiliency, and performance through proactive engineering, automation, observability, and operational discipline
Own platform health, service delivery, operational readiness, incident management, and disaster recovery preparedness
Collaborate with architecture, product management, security, engineering, and AI engineering teams on an executable enterprise roadmap
Own the full API lifecycle, including onboarding, governance, security controls, monitoring, analytics, adoption, and continuous improvement
Champion developer experience through API discovery, onboarding, documentation, testing, and integration enablement
Drive platform adoption through developer engagement, standards, training, documentation, and enablement
Support the evolution of secure, governed, and scalable AI Gateway capabilities
Coach engineers and foster technical excellence, innovation, automation, and continuous learning
Establish and monitor operational, reliability, adoption, service quality, engineering efficiency, and business-impact metrics
Manage financial transparency across IT, including platform operations, initiatives, forecasting, and resource planning
Evaluate business drivers and priorities and communicate delivery roadmaps across the organization
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in computer science, Engineering, Information Technology, or related field
Minimum 10 years of related technology experience
At least 3+ years in a leadership or management role
Experience leading software engineering, platform engineering, or shared technology teams
Experience delivering and operating highly available enterprise platforms and services
Deep hands-on expertise with Apigee X, including policy development, traffic management, security, observability, and analytics
Strong knowledge of RESTful APIs, OpenAPI/Swagger, OAuth 2.0, JWT, API security, and API governance best practices
Experience with developer portal technologies such as ReadMe, Apigee Developer Portal, or equivalent developer enablement platforms
Experience with CI/CD, infrastructure automation, cloud platforms (GCP, AWS, or Azure), and modern observability practices
Strong understanding of platform operations, service reliability, incident management, capacity planning, and operational excellence
Ability to collaborate effectively across engineering, architecture, product management, security, and business stakeholders
Experience managing enterprise shared services or platform capabilities supporting multiple business segments
Exposure to AI platforms, Generative AI technologies, AI gateways, model-serving platforms, or enterprise AI governance frameworks
Experience implementing technology governance, security, and risk controls within regulated environments
Experience in financial services or other highly regulated industries
Passion for developer experience, platform thinking, modern architecture, and engineering excellence
Excellent communication skills with the ability to translate technical concepts into business value
Proven ability to lead transformational platform initiatives while building high-performing teams and fostering continuous improvement

Benefits

Comp & perks

Incentive compensation plan eligibility
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)
Flexible work arrangement may be available for certain positions outside the branch network
Work-from-home opportunities as part of eligible flexible arrangements