Principal Engineer, Collaboration Platform

Huntington National Bank

. Provide technical and organizational leadership for the Collaboration Service Engineering team .

Posted 9/28/2026full-timeUnited StatesLead💰 $70,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading engineering teams and managing enterprise collaboration technologies, ensuring operational excellence and service reliability. Proficient in developing technical strategies and optimizing collaboration platforms while fostering a culture of continuous learning and knowledge sharing.

Highest-signal resume keywords

Enterprise Collaboration ManagementCisco Unified Communications Manager (CUCM)Webex Calling Multi-Tenant (MT)Leadership in Engineering TeamsOperational Support Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SIP TrunkingVoIP TechnologiesVoice GatewaysTelephony ArchitectureNetwork TroubleshootingPacket AnalysisCapacity PlanningRoot Cause AnalysisChange ManagementQuality of Service (QoS)

Soft Skills

Technical LeadershipMentoringKnowledge SharingProblem SolvingCollaboration

Tools & Technologies

Cisco Emergency Responder (CER)Microsoft Teams Voice ServicesCisco Webex Collaboration SuiteZoom Enterprise ServicesIPC Trading Communications Platforms

Certifications & Qualifications

Cisco Webex CertificationsMicrosoft Teams Administrator AssociateMicrosoft 365 Certified: Enterprise Administrator Expert

Industry Keywords

Unified CommunicationsTelecommunicationsFinancial Services ComplianceOperational ExcellenceService Innovation

Tech Stack

Tools & technologies

DNSSwitchingTCP/IPVoIP

About the role

Key responsibilities & impact

Provide technical and organizational leadership for the Collaboration Service Engineering team
Establish service engineering standards, operational processes, and service roadmaps
Lead engineers responsible for support, stability, and continuous improvement of enterprise collaboration services
Serve as a senior escalation point for critical incidents, complex technical challenges, and strategic decisions
Drive platform reliability, service innovation, engineering governance, and operational excellence
Partner with Platform Engineering, Infrastructure, Network Services, Security, and business stakeholders
Own and modernize enterprise collaboration technologies, including CUCM, CER, Cisco Voice Gateways and SIP Services, Webex Calling MT, Microsoft Teams Voice and Video Services, Cisco Webex Collaboration Services, Zoom Enterprise Services, and IPC Trading and Financial Communications Platforms
Design, implement, and optimize collaboration platforms
Manage platform lifecycle, capacity planning, and technology roadmaps
Ensure high availability, resiliency, scalability, and operational supportability
Lead Tier 3 and Tier 4 engineering support activities
Drive incident, problem, and change management processes
Conduct root cause analysis and develop corrective action plans for major service disruptions
Establish and maintain operational runbooks, engineering documentation, and support procedures
Monitor platform performance, service health, and capacity metrics
Identify automation opportunities to improve operational efficiency and service reliability
Mentor and develop engineers across the Collaboration Services organization
Promote knowledge sharing, continuous learning, and technical excellence
Assist with hiring, onboarding, and talent development initiatives
Provide guidance and leadership during complex projects and operational challenges

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, Telecommunications, Engineering, or a related field, or equivalent experience
7+ years of progressive experience supporting enterprise collaboration, unified communications, voice, video, or telecommunications environments
Minimum of 3 years of leadership experience leading engineering teams, technical organizations, or large-scale collaboration initiatives
Experience developing technical strategy while maintaining operational excellence
Strong understanding of enterprise service management, change control, and operational support processes
Experience with Cisco Unified Communications Manager (CUCM)
Experience with Cisco Emergency Responder (CER)
Experience with SIP trunking and VoIP technologies
Knowledge of dial plans, route patterns, route lists, and media resources
Experience with voice gateways and session management
Knowledge of enterprise telephony architecture and operations
Experience with Webex Calling Multi-Tenant (MT)
Experience with Microsoft Teams Voice and Meeting Services
Experience with Cisco Webex Collaboration Suite
Experience with conference room and video collaboration technologies
Experience with IPC trading communications platforms or similar regulated trading environments
Understanding of voice recording, compliance, and specialized communications requirements within financial services environments
Knowledge of TCP/IP networking fundamentals
Knowledge of routing and switching concepts
Knowledge of DNS, DHCP, and network services
Knowledge of Quality of Service (QoS)
Knowledge of firewall and security principles
Experience with network troubleshooting and packet analysis
Cisco Webex Certifications preferred
Microsoft Teams Administrator Associate preferred
Microsoft 365 Certified: Enterprise Administrator Expert preferred

Benefits

Comp & perks

Incentive compensation plan eligibility
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)
Flexible work arrangement may be available for certain positions outside the branch network
Work-from-home opportunities may be available as part of flexible arrangements