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Product Manager – Branch & CSC Engagement
Huntington National Bank. Improve the customer and colleague experience across Branch and Customer Solution Center channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and the ability to identify process improvement opportunities while enhancing customer and colleague experiences. Proficient in delivering impactful presentations and reports to stakeholders, with a solid foundation in branch banking operations.
Highest-signal resume keywords
Branch Banking ExperienceProcess ImprovementAnalytical SkillsPresentation SkillsCustomer Experience Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process AnalysisOperational ExecutionReportingComplaint ManagementTrend Analysis
Soft Skills
Communication SkillsCollaborationEngagement Coordination
Tools & Technologies
PC Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer Solution CenterMarketing LiaisonComplianceProfitability Maximization
About the role
Key responsibilities & impact- Improve the customer and colleague experience across Branch and Customer Solution Center channels
- Support operational execution
- Identify process improvement opportunities
- Manage daily complaint reviews
- Coordinate engagement initiatives
- Deliver reporting to help leaders understand trends, risks, and opportunities across the Southern Market
- Analyze and review processes to recommend changes that maximize profitability
- Provide bank personnel with information and training to promote the product successfully
- Liaise with marketing groups and legal and compliance personnel as appropriate
- Identify emerging themes, customer pain points, colleague knowledge gaps, and process improvement opportunities through daily complaint management reviews
- Build and deliver report readouts for branch leaders, CSC partners, and Southern Market stakeholders
- Maintain awareness of new trends and developments in marketing and products
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree
- 3+ years of branch banking experience
- Strong PC skills
- Excellent presentation and communications skills
- Strong analytical skills
- Applicants must be currently authorized to work in the United States on a full-time basis
- Huntington will not sponsor applicants for immigration benefits
Benefits
Comp & perks- Exempt status; not eligible for overtime pay
- Some travel may be required