Senior Commercial Relationship Service Specialist

Huntington National Bank

. Serve as the primary point of contact for assigned Commercial customers and Relationship Managers .

Posted 9/17/2026full-timeCleveland • Ohio • United StatesSenior💰 $70,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge in customer and product onboarding, relationship management, and retention strategies within commercial banking. Capable of managing complex customer portfolios, facilitating transactions, and providing leadership in service operations.

Highest-signal resume keywords

Commercial Banking ExperienceCustomer Service ExcellenceRelationship ManagementCritical ThinkingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DepositsLoansTreasury ManagementBanking OperationsBusiness AcumenEscrow ServicesDeposit Account Control AgreementsCredit SweepsPublic FundsOperational Risk Management

Soft Skills

ConfidenceAssertivenessProfessionalismCollaborationNegotiation

Industry Keywords

Customer OnboardingRelationship ManagementService ManagementCommercial PortfolioCustomer Experience

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned Commercial customers and Relationship Managers
Provide a best-in-class experience for a diverse Commercial portfolio
Apply advanced knowledge of customer and product onboarding to enhance relationship management, retention, and deepening sales
Provide leadership, guidance, and day-to-day management over activities performed by service colleagues or partners
Mitigate issues and questions elevated to management and/or resulting in customer impact
Identify, research, analyze, and resolve complex problems while ensuring adherence to bank policies and procedures
Manage complex, highly visible, large, and/or sensitive customers and services
Offer products to grow relationships, including Escrow Services, Deposit Account Control Agreements, FBOs, Controlled Disbursement, Credit Sweeps, and Public Funds
Oversee onboarding of commercial deposit and loan accounts and manage complex features, customer experience, and risks end to end
Handle sizeable relationships, approve multi-million-dollar transactions, and manage unique requirements for assigned portfolios
Represent Huntington’s Commercial brand through professional, discreet, positive, and forward-thinking customer communications
Attend customer meetings independently or with the Deal Team
Participate in deal team and business segment meetings and stay informed of customer strategies and business priorities
Guide service colleagues and partners while managing the most complex customers
Establish workflows, solve issues, implement new processes, and provide operational and risk management support
Actively participate in and lead projects and bank initiatives
Perform other duties as assigned

Requirements

What you’ll need

High school, GED, or equivalent required
5+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations and high aptitude of business acumen
Demonstrates confidence, assertiveness, professionalism, with the ability to collaborate and interact with all levels within the organization
Proficient use of Microsoft Office and other digital resources
Excellence in customer service, initiative-taking, focused and goal oriented
Excellent written and verbal communication skills, including grammar and demeanor
Strong ability to facilitate and negotiate
Ability to mentor, coach and train peers and less experienced colleagues
Strong organizational skills with diligence, planning and follow-up
Ability to work independently on multiple tasks without compromising quality
Enhanced critical thinking and analytical skills
Adaptable to change
Promoter of Huntington and Commercial cultures

Benefits

Comp & perks

Incentive compensation plan
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)