Senior HR Case Manager

Huntington National Bank

. Investigate complex and highly visible complaints received through the Ethics Line, managers, colleagues, Customer Advocacy Team, or other groups .

Posted 11/3/2026full-timeUnited StatesSenior💰 $70,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee Relations, including conducting investigations into complaints and policy violations, while effectively communicating and influencing stakeholders at all levels. Proficient in analyzing trends and recommending solutions to enhance employee relations strategies.

Highest-signal resume keywords

Employee Relations ExperienceInvestigation SkillsCommunication SkillsPHR or SPHR CertificationLabor Law Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigation DocumentationTrend AnalysisPolicy Violation InvestigationDisciplinary Action ManagementEmployee Issue Resolution

Soft Skills

Detail-OrientedFacilitation SkillsProactive Problem SolvingStrong Sense of UrgencyExcellent Service Skills

Tools & Technologies

Microsoft OfficeCase Management SystemEmail TechnologyIntranet TechnologyInternet Technology

Certifications & Qualifications

PHR CertificationSPHR Certification

Industry Keywords

Human ResourcesEmployee Relations ConsultantRetail EnvironmentFinancial Services EnvironmentLabor and Wage Laws

About the role

Key responsibilities & impact

Investigate complex and highly visible complaints received through the Ethics Line, managers, colleagues, Customer Advocacy Team, or other groups
Conduct investigations into allegations including harassment, discrimination, policy violations, retaliation, and sales practice concerns
Interview appropriate colleagues and work with Legal, Customer Advocacy, Sales Practice, Employee Relations leadership, and management to recommend next steps
Work with management to complete recommended disciplinary actions
Document investigation decisions in the Case Management system
Analyze trends and recommend solutions to support continuous improvement and strengthen managers' employee-relations skills
Participate in Human Resources/Employee Relations strategy and influence segment strategies
Lead special projects, including the Handbook Committee and liaison responsibilities for the Ethics Line, Conduct Risk office, ERCs, Business Partners, Security, Fraud, and AML
Serve as the Case Management team's subject matter expert within HR
Investigate complaints of wrongful conduct
Partner with teams in other segments to provide information and suggest changes
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree required, preferably in Business, Human Resources, or related field
Minimum of 5+ years of previous Employee Relations Consultant/Specialist or Human Resources Generalist experience, or similar recent management experience leading/influencing a team of employees/direct reports
General understanding of state and federal labor and wage and hour laws
Demonstrated experience in a fast paced environment experiencing and facilitating frequent change
Exceptional written and verbal communication skills, including ability to effectively influence and communicate with managers and colleagues at all levels within the organization
Facilitation skills to effectively problem solve and mediate interpersonal differences
Detail-oriented with regard to effectively managing and documenting investigations and resolution of employee issues
Proficient with Microsoft Office including Microsoft Word, Excel and PowerPoint
Proficient in operating company email, calendar, intranet, and Internet technology
Current PHR or SPHR certification preferred
Employee Relations experience in a Retail and/or Financial Services environment a plus
Proactive; seeks to understand, looks for trends and communicates effectively
Strong sense of urgency; responsive, excellent service skills and follow through
Experience supporting a large client base

Benefits

Comp & perks

Applicable incentive compensation plan
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)
Flexible work arrangement may be available for certain positions outside the branch network
Remote roles may come together in offices for moments that matter