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ServiceNow Platform Engineer
Huntington National Bank. Manage and resolve issues against ServiceNow applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow platform engineering, including configuration and modification across various modules such as ITSM and CSM. Capable of managing platform stability, security, and providing training to internal teams and external partners.
Highest-signal resume keywords
ServiceNow Platform EngineeringConfiguration And ModificationObject-Oriented Programming (OOP)Web Services, REST, And JSONv2ServiceNow Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Platform EngineeringConfiguration And ModificationObject-Oriented Programming (OOP)Web ServicesRESTJSONv2Performance MonitoringError Identification/RemediationPlatform StabilityReporting Strategy Development
Soft Skills
Advising Internal TeamsTraining And Knowledge SharingProject Leadership
Tools & Technologies
ServiceNowUser Experience ToolsService IntelligenceService Experiences
Industry Keywords
ITSMCSMIntelligent AppsHR Service DeliverySecurity OperationsGRC/IRMSAMITBMITOM
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Manage and resolve issues against ServiceNow applications
- Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
- Perform routine maintenance, including performance monitoring and error identification/remediation
- Maintain and improve overall platform stability and incorporate identified best practices
- Apply ServiceNow best practices and remediate technical debt in the Now platform
- Manage instance security, user/group access, roles, associated relationships, and ACLs
- Provide platform training and knowledge to internal teams and external business partners
- Develop a platform-wide reporting strategy and maintenance plan
- Analyze, design, and develop systems based on user specifications
- May assist with training less experienced staff
- May serve as project leader for specific projects
Requirements
What you’ll need- Bachelor’s Degree or 4+ additional years of equivalent experience
- 5+ years of ServiceNow platform engineering or related technical experience
- Experience with ServiceNow best practices
- Configuration and modification of the ServiceNow platform in relevant areas including ITSM, CSM, Intelligent Apps, HR Service Delivery, Security Operations, GRC/IRM, SAM, ITBM, and ITOM
- Familiarity with User Experience Tools, Service Intelligence, and Service Experiences
- Knowledge and experience working with Web Services, REST, and JSONv2
- Strong knowledge and experience with object-oriented programming (OOP)
Benefits
Comp & perks- Applicable incentive compensation plan
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
- Flexible work arrangement may be available for certain positions outside the branch network